LSI Megaraid 9260-4i - card disappears when computer sleeps

haydentech

New Member
Nov 6, 2019
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I've been using the 9260-4i happily in a Windows 7 Dell Precision box for about a year. I just upgraded to Windows 10 on a nearly identical Dell Precision, moved the card and drives over, and everything appeared to work fine at first glance. However, when the machine goes to sleep, the card and the drives silently disappear from Device Manager. Scanning for new devices in Device Manager does not find them. The only solution to get the drives back is a reboot.

What I've tried:
Tried 5 different BIOS's on the Dell Precision 3620 that it's in
Updating the BIOS to the latest available for the 9260-4i
Updating the drivers to the latest available for the 9260-41
Motherboard replacement in the Precision 3620
Tried sleep with no drives physically connected to the card (the card still disappears)

This card has Windows 10 64-bit drivers, so I assumed it's qualified to run on Win 10/64. So what's going on here, and how can I fix it?

If this card is known to be not compatible with sleep on Windows 10, can anyone recommend a compatible, newer RAID card that is?
 
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Sleyk

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Mar 25, 2016
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Welcome to STH my friend! Glad to have you.

Question for ya, must you use a raid card? What are ya doing with the drives? Win 10 has software raid that works just a well.

What Im trying to get at is better to use a HBA without raid capability. You can use a 9212-4i or something like that if you only need 4 ports. There are many hba's to choose from though.

However, to answer your question my brother, I'm thinking for your case, there is some sort of incompatibility between your system as it is, and the drivers for the card.

Im thinking a fresh install of Windows 10 might be in order.

But, but... if you cant do that, you can try to clear out ALL the lsi drivers from your system and reinstall them. Right where you go to update the drivers in device management, you can delete the drivers for the card, then reboot the system, then reinstall the latest drivers.

This could help. Let us know how it works out!

Oh also, first like for you :cool:
 
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haydentech

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Nov 6, 2019
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Thanks for suggestions! I moved from Intel software RAID to this card because it offered almost 50% speed improvement. That said, I think I am going to dump the RAID card for now. I've tried a full clear and reload of the drivers, which did not change the behavior. And this machine *was* a fresh install, so I don't see a use in doing it all over again. My plan now is to simply buy a much larger NVMe drive to house what used to be on the RAID, which will definitely solve my speed issue -- those suckers as unbelievably fast. My old RAID drives will become non-RAID'ed backup.
 
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IGadget

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Jan 10, 2020
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I know this was a bit ago, but I noticed that you were using the Win10 drivers, had you thought to use the proper Manufacturer driver rather than the never updated Win10 Drivers?
 

haydentech

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Nov 6, 2019
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I know this was a bit ago, but I noticed that you were using the Win10 drivers, had you thought to use the proper Manufacturer driver rather than the never updated Win10 Drivers?
Yes, I tried several versions of the manufacturer's drivers. All had the same issue, and I eventually got rid of the card altogether and went with a different solution. I would never use an LSI RAID card again after that experience.
 

ICPete

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May 12, 2020
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While I see that haydentech finally gave up on their LSI RAID card, I've just built up a new system with an LSI 9361-8i controlling four WD40EFRX 4 TB drives in RAID 5. The mobo is Gigabyte TRX40 Designare. It nominally works fine, but I have the same issue that the controller disappears when the system goes to sleep and doesn't come back without a hard boot. I've posted about this issue on the Gigabyte forum, as I assumed it had something to do with the BIOS and control of the PCIe slots. I'm trying to get the OS set up so it never goes to sleep, but not sure I've made all the right settings for that. It's Win 10 Pro 1909. I've had good results using LSI RAID adapters in the past two workstations I've built (in 2008 and 2013), and I paid a lot of bucks for this adapter, so I'd like to get past this one little issue!