I recently purchased an Asus TS700-E8-RS8 server barebones which contains the Z10PE-D16 WS motherboard from newegg. I attempted to install two, retail Broadwell E5-2630 V4's in it, however it will not work with both CPU's installed. Each CPU works fine in a single CPU configuration. I've done some research and understand this seems to be a known issue with boards manufactured before November 2015 (this one was made in March 2015).
I'm finding Asus support to be awful. They are not getting back to me or admitting this is an issue. They tell me I can RMA this 40 pound paperweight I now have, but that they don't have a replacement in stock, don't know when they will, and hence can't cross-ship me a replacement.
This is beyond annoying. I've never had a bad experience with ASUS hardware, which is why I guess I've never had to engage with Tech Support, but the way they are handling this is unacceptable.
Does anyone have experience getting this board replaced by Asus with one that supports the dual V4's? Any advice with dealing with Asus Tech support?
Thanks in advance.
I'm finding Asus support to be awful. They are not getting back to me or admitting this is an issue. They tell me I can RMA this 40 pound paperweight I now have, but that they don't have a replacement in stock, don't know when they will, and hence can't cross-ship me a replacement.
This is beyond annoying. I've never had a bad experience with ASUS hardware, which is why I guess I've never had to engage with Tech Support, but the way they are handling this is unacceptable.
Does anyone have experience getting this board replaced by Asus with one that supports the dual V4's? Any advice with dealing with Asus Tech support?
Thanks in advance.