1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Bug in Intel Atom C2000 series processors?

Discussion in 'Processors and Motherboards' started by smithse79, Feb 6, 2017.

  1. Nanotech

    Nanotech Active Member

    Joined:
    Aug 1, 2016
    Messages:
    595
    Likes Received:
    98
    Patrick what exactly does this platform level fix do or entail? Usually most serious bugs or errata are fixed through microcode updates. Is this similar to a microcode update as well or is this something that would require a bios update say for example?
     
    #21
  2. Patrick

    Patrick Administrator
    Staff Member

    Joined:
    Dec 21, 2010
    Messages:
    10,291
    Likes Received:
    3,426
    NDA :-( Usually "platform fix" means motherboard workaround.
     
    #22
  3. smithse79

    smithse79 Active Member

    Joined:
    Sep 17, 2014
    Messages:
    194
    Likes Received:
    32
    Does anyone have a link to where SM has said they are replacing affected units?
     
    #23
  4. Aluminum

    Aluminum Active Member

    Joined:
    Sep 7, 2012
    Messages:
    374
    Likes Received:
    28
    NDA on hardware defect? What a crock, stinks really really bad, must be some nice payolla for the vendors (like "free no-questions asked chip replacements and keep your tier-1 OEM pricing/supply status wink wink nudge nudge") that otherwise could throw intel under the bus.
     
    #24
  5. Drewy

    Drewy Member

    Joined:
    Apr 23, 2016
    Messages:
    147
    Likes Received:
    22
    They confirmed via email when I asked earlier today. They actually said the rma will be handled by the seller.
    I've asked if they can handle mine direct and are awaiting their response. Not holding my breath.
     
    #25
  6. smithse79

    smithse79 Active Member

    Joined:
    Sep 17, 2014
    Messages:
    194
    Likes Received:
    32
    Thanks! I asked our vendor and they hadn't heard anything yet.
     
    #26
  7. mstone

    mstone Active Member

    Joined:
    Mar 11, 2015
    Messages:
    288
    Likes Received:
    73
    what really stinks is the netgate response of "we'll fix this during the 3 year warranty period"
     
    #27
  8. Yamabushi

    Yamabushi New Member

    Joined:
    Feb 19, 2016
    Messages:
    28
    Likes Received:
    5
    Running a Supermicro C2758 pfSense box here, so definitely following this with concern.
     
    #28
  9. EffrafaxOfWug

    EffrafaxOfWug Radioactive Member

    Joined:
    Feb 12, 2015
    Messages:
    406
    Likes Received:
    142
    #29
    Patriot likes this.
  10. Aluminum

    Aluminum Active Member

    Joined:
    Sep 7, 2012
    Messages:
    374
    Likes Received:
    28
    Reminder to any NDA-birds reading this: NDAs don't protect you from criminal or civil liability.
     
    #30
  11. cheezehead

    cheezehead Active Member

    Joined:
    Sep 23, 2012
    Messages:
    601
    Likes Received:
    134
    Platform Fix = BIOS update which disables use of the specific problematic feature? Wasn't that how they handled the VT-d bug on the Sandy Bridge E5's?
     
    #31
  12. mstone

    mstone Active Member

    Joined:
    Mar 11, 2015
    Messages:
    288
    Likes Received:
    73
    It's hard to use a BIOS fix for a bug that prevents the system from loading the BIOS. I would guess the platform fix involves adding a new timer or somesuch (not a software fix). That would pretty much be intel's worst nightmare, because ever since the fdiv bug they've tried to make it possible to fix almost anything in microcode.
     
    #32
  13. Vidmo

    Vidmo New Member

    Joined:
    Feb 3, 2017
    Messages:
    7
    Likes Received:
    0
    Same here. Unfortunately I purchased my A1SRi-2758F from E-Bay. :(

    The board is going on 21 months right now, so I'm keeping my fingers crossed that SM will conduct RMAs directly.

    I might just run out and purchase a new A1SRi-2758F to make sure I can get one that is fixed sooner than later. Anyone know of a seller or distributor that has access to the January onward fixed parts that Patrick mentioned above?
     
    #33
    Last edited: Feb 8, 2017
  14. smithse79

    smithse79 Active Member

    Joined:
    Sep 17, 2014
    Messages:
    194
    Likes Received:
    32
    Our DC, dhcp, dns, NPS, ADCS server is running on a C2758. It's not our only DC, but it's the only physical one. I've already contacted our vendor and they're processing an RMA for us. Luckily they're sending us a board to swap out as an advance replacement.
     
    #34
  15. Drewy

    Drewy Member

    Joined:
    Apr 23, 2016
    Messages:
    147
    Likes Received:
    22
    Not necessarily a problem. I got a response fromSupermicro EMEA first thing this morning and they are OK with looking at a RMA from me. I'd purchased several boards from a US seller via ebay. So don't go and up, give them a shout and see how it goes.
    I was very polite and made it clear that I understood that the problem isn't actually their fault.
     
    #35
  16. g33k

    g33k Member

    Joined:
    Dec 27, 2014
    Messages:
    51
    Likes Received:
    8
    Drewy, who did you talk to at Supermicro getting an RMA directly? I purchased several boards new from sellers on eBay - definitely interested in pursuing replacements. Thanks
     
    #36
  17. Drewy

    Drewy Member

    Joined:
    Apr 23, 2016
    Messages:
    147
    Likes Received:
    22
  18. trumee

    trumee Member

    Joined:
    Jan 31, 2016
    Messages:
    126
    Likes Received:
    7
    Supermicro USA accepted my C2758 board for the RMA. The support guy said they dont know what they are going to do though. They haven't made up their mind on what to fix. It looks like it will take some time to make up their mind on how to process the RMA's.
     
    #38
  19. smithse79

    smithse79 Active Member

    Joined:
    Sep 17, 2014
    Messages:
    194
    Likes Received:
    32
    Our vendor did an RMA through SuperMicro for us
     
    #39
  20. trumee

    trumee Member

    Joined:
    Jan 31, 2016
    Messages:
    126
    Likes Received:
    7
    What was the outcome?

    Sent from my SM-N910T using Tapatalk
     
    #40
Similar Threads: Intel Atom
Forum Title Date
Processors and Motherboards Intel launches Atom C2000 revision C0 - fixing AVR54 Apr 22, 2017
Processors and Motherboards Monero Mining Docker Images - Intel Atom C2000, C3000 and KNL CPUs Feb 12, 2017
Processors and Motherboards Bug in Intel Atom C2000 processor family using 22nm process Feb 8, 2017
Processors and Motherboards Intel Atom E3815 Performance Feb 10, 2015
Processors and Motherboards Intel Atom C2550 Power Consumption Comparison Posted Jan 28, 2014

Share This Page