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Bug in Intel Atom C2000 series processors?

Discussion in 'Processors and Motherboards' started by smithse79, Feb 6, 2017.

  1. EffrafaxOfWug

    EffrafaxOfWug Radioactive Member

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    Assuming this is a SoC-level problem as opposed to a board-level problem, until a new stepping is established, won't RMA'd motherboards just have a newer version of the same potentially vulnerable chip?
     
    #41
  2. Patrick

    Patrick Administrator
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    There is a platform-level fix that all of the vendors are using now.
     
    #42
  3. lofie

    lofie New Member

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    hi,

    anyone heard of any C2000 systems which are not affected?
    i.e. is there any way that a typical pc (bios based) board will not suffer from this bug?

    Have a C2758 system, fairly standard "pc like" motherboard running linux in an "appliance".
    e.g. AMI bios, usb, sata ports, boots from sata ssd.

    The mac addr has a OUI of "Lanner Electronics". sio Im they or the actual makers/designers of the board.
    (fields returned by dmidecode have not been set)

    So far the initial response of the appliance manufacturers is that they have not seen any increased failure rates, but they are looking into it. And continuing to sell this kit - a call to a sales rep confirmed the sales team did not know of the bug exisitence let alone if it effected their gear.

    Have a call in witht he retailer of the system. Will update here if there is any response.

    - L
     
    #43
  4. Patrick

    Patrick Administrator
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    @lofie - keep us posted. I can update the main site with the response.

    The failure rate on most devices is not high. Any C2000 device 2016 or older is vulnerable.
     
    #44
  5. smithse79

    smithse79 Active Member

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    If you're keeping a log of responses, here's how it went for me:

    2/7: I contacted vendor, they had not heard anything from SM but would reach out.
    2/7 (later): Vendor heard back from SM that there is a recall exchange for this motherboard (A1SRM-2758F) and they will set up an advanced replacement RMA from SM to me

    2/9: New board arrives late in the day. Too late to be able to swap them out.
    2/10: Swapped motherboards (took less than 30 minutes to unrack and swap)
    2/10: got shipping labels from SM/vendor and sent old board back via UPS

    Completely painless process for me. It was obvious that Windows knew something had changed, but it booted just fine (Server 2016)
     
    #45
  6. mstone

    mstone Active Member

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    How long ago did you purchase? Were there any obvious blue wire fixes on the motherboard? Is the cpu revision different?
     
    #46
  7. djroketboy

    djroketboy New Member

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    I contacted SM directly yesterday, they had me open a support ticket, then RMA and it was approved for exchange. It's a A1SRi-2558F. I purchased mine in April.
     
    #47
  8. smithse79

    smithse79 Active Member

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    Mine was purchased August(?) 2015

    Nothing obvious on the motherboard, and I didn't get the stats on the Stepping, etc. It is a fairly critical server and I needed it back up ASAP.
     
    #48
  9. BlueFox

    BlueFox Active Member

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    #49
    Patrick likes this.
  10. Opensupport.it

    Opensupport.it New Member

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    I have supermicro board A1SAi-2750F, i contact support via email for this and SM europe (i'm italian) tell me to open RMA for product.

    how working the procedure?

    if i buy other hardware how i understand if is fixed the problem or is a new revision?
    there is a public hardware revision? (supermicro no say nothing to me...)

    and i not understand if platform are now affidable and fixed

    <and.. sorry for my english :) >
     
    #50
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