Had the weirdest phone call with Dell.
I've been a Dell customer a long time and love the bang for your buck their lower end PowerConnect switches give. I was looking to upgrade our 28XX switches to the new PowerConnect X10XX range and thought I'd give them a call to see if I could get a quantity discount.
Call goes something like this:
Me: Hello, I'm interested in a couple of Dell PowerConnect switches, specifically the X1026, X1018P and X1008P. What's your best price on those?
Dell Agent: Sir, those are not the switches for you.
Me: Excuse me? Why not?
Dell Agent: Those switches are not very good, especially for demanding customers like yourself, may I recommend the Campus Switches.
Me: Look I appreciate the upsell, but I want some simple, quiet switches for our offices. My budget is at most £300 per switch and I'm pretty sure your Campus switches cost a lot more than that. I'd like prices for the X10XX series please.
Dell Agent: Sir I assure you, those are no good. They cannot handle load. They don't work with more than one or two computers plugged in.
Me: Are you saying your 48 port X10 series switch can't handle more than one or two computers?
Dell Agent: That is correct sir.
Me: You are kidding right? I'm sure that violates UK law which stipulates goods must be suitable for purpose and as described.
Dell Agent: Sir, I will get that price for our Campus Switches, they are excellent.
Me: Wait...!
Agent goes away for a minute and returns with a price of £884.
Me: *bangs head on table* Never mind, thank you.
Anyone had an experience like this with Dell? To say I was incredulous is putting it mildly - unbelievable!
I've been a Dell customer a long time and love the bang for your buck their lower end PowerConnect switches give. I was looking to upgrade our 28XX switches to the new PowerConnect X10XX range and thought I'd give them a call to see if I could get a quantity discount.
Call goes something like this:
Me: Hello, I'm interested in a couple of Dell PowerConnect switches, specifically the X1026, X1018P and X1008P. What's your best price on those?
Dell Agent: Sir, those are not the switches for you.
Me: Excuse me? Why not?
Dell Agent: Those switches are not very good, especially for demanding customers like yourself, may I recommend the Campus Switches.
Me: Look I appreciate the upsell, but I want some simple, quiet switches for our offices. My budget is at most £300 per switch and I'm pretty sure your Campus switches cost a lot more than that. I'd like prices for the X10XX series please.
Dell Agent: Sir I assure you, those are no good. They cannot handle load. They don't work with more than one or two computers plugged in.
Me: Are you saying your 48 port X10 series switch can't handle more than one or two computers?
Dell Agent: That is correct sir.
Me: You are kidding right? I'm sure that violates UK law which stipulates goods must be suitable for purpose and as described.
Dell Agent: Sir, I will get that price for our Campus Switches, they are excellent.
Me: Wait...!
Agent goes away for a minute and returns with a price of £884.
Me: *bangs head on table* Never mind, thank you.
Anyone had an experience like this with Dell? To say I was incredulous is putting it mildly - unbelievable!