Intel XL710 40G not detected on DELL Poweredge servers

Discussion in 'Networking' started by Waterkippie, Jan 11, 2019.

  1. Waterkippie

    Waterkippie Member

    Joined:
    Oct 12, 2017
    Messages:
    32
    Likes Received:
    6
    Hi,

    We are having a strange issue where i have 4 dual port 40G NIC's with the Intel XL710 chipset which will not work properly on multiple dell poweredge systems.

    The cards show up in the bios, but are not properly detected in the OS and the i40e drivers are not loaded.

    Servers tried: poweredge R520, R230 and R540 (latest model), all with latest updates.
    OS: CentOS 6 and 7, Ubuntu 16.04 and 18.04.

    When i test the cards in a regular PC, they show up fine and work just fine, but in the poweredges they are detected as:
    65:00.0 Ethernet controller: Intel Corporation Device 154b (rev 02)
    66:00.0 Ethernet controller: Intel Corporation Device 154b (rev 02)


    Instead of what it should be:
    Intel Converged Network Adapter XL710-QA2
    Intel Converged Network Adapter XL710-QA2

    Also when running the NVM update tool from Intel, they show up as:

    [root@vmx2 Linux_x64]# ./nvmupdate64e
    Intel(R) Ethernet NVM Update Tool
    NVMUpdate version 1.32.20.30
    Copyright (C) 2013 - 2018 Intel Corporation.
    WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
    Inventory in progress. Please wait [*.........]
    Num Description Ver.(hex) DevId S:B Status
    === ================================== ============ ===== ====== ==============
    01) Intel(R) Ethernet Controller XL710 154B 00:101 Access error
    Generic ID
    02) Intel(R) Ethernet Controller XL710 154B 00:102 Access error
    Generic ID


    While in another system, they work fine and can be updated without problems via this tool.



    What could this be? This is not a hardware issue. Some DELL vendor lock-in? Certain BIOS settings?

    Any advice is appreciated.
     
    #1
  2. marcoi

    marcoi Well-Known Member

    Joined:
    Apr 6, 2013
    Messages:
    1,199
    Likes Received:
    187
    Im not sure of the issue, but have you tried dell lifecycle to see if it needs to update inventory or see if it recommends any bios updates?
     
    #2
  3. Waterkippie

    Waterkippie Member

    Joined:
    Oct 12, 2017
    Messages:
    32
    Likes Received:
    6
    This is how the dell lifecycle sees them. BIOS is the latest and it does not recommend other updates.

    Also pics of how the OS sees them as sort of unidentified Intel network devices 154b?

    Have also tried different PCI-E slots.

    When booting it does not seem to show the PXE boot devices either so it really seems some incompatibility with the server?
     

    Attached Files:

    #3
  4. marcoi

    marcoi Well-Known Member

    Joined:
    Apr 6, 2013
    Messages:
    1,199
    Likes Received:
    187
    curious if you bought these cards new from an intel approved vendor or used off ebay? I ask as I seen other intel cards sold on ebay that were knock-offs. I'm wondering if you got a used one that isnt a genuine intel card and the dell serer is catching that?

    If they are new, then I'm not sure why they arent working in the dells.
     
    #4
  5. Waterkippie

    Waterkippie Member

    Joined:
    Oct 12, 2017
    Messages:
    32
    Likes Received:
    6
    They are brand new and sold from a reputable vendor, however they are OEM cards, not Intel cards. So OEM board with original Intel chipset.
     
    #5
  6. Waterkippie

    Waterkippie Member

    Joined:
    Oct 12, 2017
    Messages:
    32
    Likes Received:
    6
    We found out the cause of the problem, it had to do with the way the DELL servers manage power on the PCI-E card. Manufacturer supplied us with improved XL710 cards with a design update in the power supply IC's and they work great!
     
    #6
Similar Threads: Intel XL710
Forum Title Date
Networking Intel XL710 Network Cards? Dec 5, 2016
Networking Intel XL710-QDA2 - $549 Mar 3, 2015
Networking Intel PRO/1000 PT NIC from eBay = Surprise? Sunday at 12:22 PM
Networking Patching Intel X520 EEPROM to unlock all SFP+ transceivers May 29, 2019
Networking Is Dell 9YD6K Intel i350-T4 vendor locked? Apr 4, 2019

Share This Page