Dear Synology User,
I was able to verify that you are still under warranty. Please follow the directions below so we can get you a replacement. We provide a shipping label for you. Can we please get a shipping address.
Standard RMA instructions
1. To begin the Standard RMA process, please package the original unit securely with all originally included accessories, but without your hard drives, and use the attached shipping label PDF to ship the unit to our offices.
2. Once we receive your package, we will benchtest and ship a replacement via UPS Ground to the address of your choice. If you have not already provided a current shipping address in this support case, please do so via email. Once you have shipped your unit, please respond back letting us know you have shipped it so we can best assist you.
If you need expedited shipping, you may request a quote and you will be responsible for the difference in price between ground and expedited methods.
3. The migration process is outlined in the tutorial link below:
How to Migrate Between Synology DiskStations (DSM 4) - Tutorials - Synology - Network Attached Storage (NAS)
International Customers
1. We will do our best to minimize any costs you will incur, but you will be responsible for any costs incurred at the border.
2. For shipping to us, please fill out the shipping invoice so that:
a. This is a defective return for repair
b. Item value $19.50
c. No commercial value