EU HGST 4U SAS3 12GB/s Storage Enclosure 60 bays £299

Discussion in 'Great Deals' started by ecosse, May 21, 2016.

  1. denywinarto

    denywinarto Member

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    I tried using blue WD 1 tb drive to the same spot but it's not detected either...
    I have moved the 8tb to 4 different slots, 59, 41,42, 5 but none of them works...
     
    #361
  2. Gene

    Gene Active Member

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    Im out of ideas other than bad backplane hardware or maybe backplane firmware too new?
     
    #362
  3. denywinarto

    denywinarto Member

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    I havent updated the firmware at all though..
    The documentation isnt very clear about accessing the rack.
    I tried G2's method by connecting RJ45 but i can't get any pings

    Could also be chinese made LSI 9300 8e..
    but it's still functioning for 11 drives..
    Are you using same card 9300 8e?

    At this rate the rack is no better than my old server with 12 drives (mobo + 2 PCIE ) :(
    Probably something to consider if anyone want to buy this..
     
    #363
    Last edited: Dec 5, 2017
  4. Gene

    Gene Active Member

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    Dell H3-25553-01A flashed to IT mode is what ive been using successfully for 20+ drives
     
    #364
  5. denywinarto

    denywinarto Member

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    I think Thats the same card i've used before, Dell SC8000, the ports and the shape are exactly the same.
    Couldn't get it to load more than 11 drives though

    Did you access the rack using lan cable?
    Care to point me on how to troublshoot the backplane ?
     
    #365
  6. Gene

    Gene Active Member

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    yes that is the same card. I'll see what i can do to backup my hgst firmware and how to access. Maybe i can get you an image to flash
     
    #366
    Last edited: Dec 6, 2017
  7. Gene

    Gene Active Member

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    HGST user manual. page 71 onwards is relevant - https://www.hgst.com/sites/default/files/resources/4U60-G2-Storage-Enclosure-User-Guide.pdf

    maybe someone changed some of the settings in the management interface. Page 72 shows how to use the ethernet management interface. Looking at the list of commands it supports iomconfiguration should be set to dual and the other command that stands out is zonecfg which should be disabled. I havn't connected mine up yet

    ok so my enclosure firmware is: 0210 based on what lsscsi says
    i installed sg3-utils and lsscsi packages with apt-get then ran:
    sudo lsscsi -g | grep encl
    output which shows both backplanes:
    [0:0:24:0] enclosu HGST 4U60_STOR_ENCL 0210 - /dev/sg24
    [8:0:2:0] enclosu HGST 4U60_STOR_ENCL 0210 - /dev/sg27

    see what firmware your enclosure is running. Based on the manual if we can get a copy of the firmware from HGST you can downgrade flash it. I don't see a way for me to read/save the firmware

    also i ran sg_scan to show all the devices i have running that the sas card sees and I'm at 28 right now:
    sudo sg_scan
    /dev/sg0: scsi0 channel=0 id=0 lun=0
    etc with 27 more entries
     
    #367
    Last edited: Dec 6, 2017
  8. denywinarto

    denywinarto Member

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    I'm using windows, any idea what's the equivalent command for sudo lsscsi -g | grep encl?
    sg_scan returns these:
    But i'm running this on host which is connected to the rack with QSFP cable
    Code:
    PD0     [O]     ATA       WDC WD80EFZX-68U  0A83
    PD1     [J]     ATA       WDC WD80EFZX-68U  0A83
    PD2     [M]     ATA       WDC WD80EFZX-68U  0A83
    PD3     [D]     ATA       WDC WD80EFZX-68U  0A83
    PD4     [I]     ATA       WDC WD80EFZX-68U  0A83
    PD5     [H]     ATA       WDC WD80EFZX-68U  0A83
    PD6     [E]     ATA       WDC WD60EFRX-68L  0A82    
    PD7     [F]     ATA       WDC WD60EFRX-68M  0A82     
    PD8     [L]     ATA       WDC WD60EFRX-68M  0A82     
    PD9     [K]     ATA       WDC WD60EFRX-68L  0A82     
    PD10    [G]     ATA       WDC WD60EFRX-68L  0A82     
    PD11    [C]     KINGSTON SUV400S37120G  0C3FD6SD  50026B72640383E1
    PD12    [N]     COVECUBE  CoveFs__________  0001
    
    Looks like it only reads 11 drives.

    Hold on, did you connect your PC to the rack with rj45?
    I tried it yesterday but i cant get any pings so i didn't try again
     
    #368
    Last edited: Dec 6, 2017
  9. Gene

    Gene Active Member

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    I have not connected up to the rj-45 jack yet. from the manual the ip address for the out of band ethernet on the hgst is static and set to:
    ESM A: 192.168.0.10 ESM B: 192.168.0.11

    you'd need to manually change your tcp/ip v4 stack on your computer to:
    IP address: 192.168.0.20 • Subnet mask: 255.255.255.0 • Gateway: 192.168.0.1
    (or something in the 192.168.0.x range unless your router assigns on the 192.168.0.x subnet mine does not. it uses 192.168.1.x)

    It's not a web client so you'll have to telnet into it
    then use a client like putty to telnet into it on the 192.168.0.10 or .11 addresses

    Since you are saying you are using it with windows i can't help there. I've only been using it with linux debian based systems. It is possible the issue could be on the windows side after we do all this. One way to rule that out would be to try temporarily installing openmediavault 3.x (what i use) and see if all the drives show up
     
    #369
  10. denywinarto

    denywinarto Member

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    Ok gonna try that,
    I did some more testing,
    i removed 1 of the working drives to the slots that didn't work, and guess what.. It's detected!
    So it's somehow limited either by the HBA card or by the rack..
    HBA bios only lists 11 drives, is it SAS card issue then?
     
    #370
  11. Gene

    Gene Active Member

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    sounds like it is the sas card or the driver that is the issue. I'm not sure how to fix that on windows. I'd try a new driver or make sure you have a firmware loaded on the sas card that supports IT mode
     
    #371
  12. denywinarto

    denywinarto Member

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    firmware and driver are already the latest.
    Card is chinese made, but it's detected as SAS3008
    Code:
    C:\Users\Administrator\Documents\9300_8e_Package_P15_IT_FW_BIOS_for_MSDOS_Window
    s\sas3flash_win_x64_rel>sas3flash.exe -o -b mptsas3.rom -f SAS9300_8e_IT.bin
    Avago Technologies SAS3 Flash Utility
    Version 16.00.00.00 (2017.05.02)
    Copyright 2008-2017 Avago Technologies. All rights reserved.
    
           Advanced Mode Set
    
           Adapter Selected is a Avago SAS: SAS3008(C0)
    
           Executing Operation: Flash Firmware Image
    
                   Firmware Image has a Valid Checksum.
                   Firmware Version 15.00.00.00
                   Firmware Image compatible with Controller.
    
                   Valid NVDATA Image found.
                   NVDATA Major Version 0e.00
                   Checking for a compatible NVData image...
    
                   NVDATA Device ID and Chip Revision match verified.
                   NVDATA SubSystem Vendor and SubSystem Device ID match verified.
                   NVDATA Versions Compatible.
                   Valid Initialization Image verified.
                   Valid BootLoader Image verified.
    
                   Beginning Firmware Download...
                   Firmware Download Successful.
    
                   Verifying Download...
    
                   Firmware Flash Successful.
    
                   Resetting Adapter...
                   Adapter Successfully Reset.
    
                   NVDATA Version 0e.00.00.08
           Executing Operation: Flash BIOS Image
    
                   Validating BIOS Image...
    
                   BIOS Header Signature is Valid
    
                   BIOS Image has a Valid Checksum.
    
                   BIOS PCI Structure Signature Valid.
    
                   BIOS Image Compatible with the SAS Controller.
    
                   Attempting to Flash BIOS Image...
    
                   Verifying Download...
    
                   Flash BIOS Image Successful.
    
           Finished Processing Commands Successfully.
           Exiting SAS3Flash.
    
    C:\Users\Administrator\Documents\9300_8e_Package_P15_IT_FW_BIOS_for_MSDOS_Window
    s\sas3flash_win_x64_rel>sas3flash.exe -list
    Avago Technologies SAS3 Flash Utility
    Version 16.00.00.00 (2017.05.02)
    Copyright 2008-2017 Avago Technologies. All rights reserved.
    
           Adapter Selected is a Avago SAS: SAS3008(C0)
    
           Controller Number              : 0
           Controller                     : SAS3008(C0)
           PCI Address                    : 00:01:00:00
           SAS Address                    : 500605b-0-0b9f-51ca
           NVDATA Version (Default)       : 0e.00.00.08
           NVDATA Version (Persistent)    : 0e.00.00.08
           Firmware Product ID            : 0x2221 (IT)
           Firmware Version               : 15.00.00.00
           NVDATA Vendor                  : LSI
           NVDATA Product ID              : SAS9300-8e
           BIOS Version                   : 08.35.00.00
           UEFI BSD Version               : 07.00.00.00
           FCODE Version                  : N/A
           Board Name                     : SAS9300-8e
           Board Assembly                 : H3-35661-00V
           Board Tracer Number            : SV61122067
    
           Finished Processing Commands Successfully.
           Exiting SAS3Flash.
    
    
    Guess i'm gonna refund this and get the authentic one
     
    #372
  13. Gene

    Gene Active Member

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    do you still have the sas 2 controller from before to use in the meantime?
     
    #373
  14. denywinarto

    denywinarto Member

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    Yes i just plugged it back in...why?
    It's detecting 11 as well
     
    #374
  15. Gene

    Gene Active Member

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    That would point to it not being the controller and more of an OS issue possibly. I think you should probably try a linux OS just to see if it does the same thing or not. It will help you rule out things. What you posted seems to rule out the sas card the new or the old one as being the issue
     
    #375
  16. denywinarto

    denywinarto Member

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    Hmm using linux would force me to make alot of changes on my server...
    But on the bios both sas card are detecting 11 drives, if it is indeed OS issue then wouldn't it show 12 instead ?

    btw what's your drives composition gene?
    HGST tech said that if i use 4TB it would get detected
     
    #376
  17. denywinarto

    denywinarto Member

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    My ip is 192.168.0.200, gateway and subnet are already correct.
    This is where i'm stuck,
    pinging to .10 and .11 give me destination host unreachable
    and thus telnet can't connect to those ip

    I'm using sg_utils for windows found here
    The sg3_utils package
    so far only sg_scan works, but it only returns same hdd list as the disk manager.
    it doesn't detect the enclosure,
    running other exe gives me "missing device name" what should i name the device?
     
    #377
  18. denywinarto

    denywinarto Member

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    @Gene : could you upload your firmware image somewhere?
    Im thinking to flash one of the esm since there are 2 of them with your firmware. I read cyberskulls' post that upgrading firmware is risky.
    I wanted to use ubuntu..But i couldnt risk messing the data too.. im worried accessing the drives with ubuntu would mess up with permissions of the file. Since im using drivepool im not sure what happens if its being accessed by ubuntu and then windows.
    So im gonna pull out the drives first, then connect the unused esm to ubuntu machine with lsi 9300 8e and upgrade the firmware.. would this work?
    This way in case if i screw the firmware upgrading or i got same effect as cyberskulls i still got another esm to work with..
     
    #378
    Last edited: Dec 7, 2017
  19. Gene

    Gene Active Member

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    Ill try to get registered on the hgst site and see if i can get previous firmware. I dont see a way to save the firmware you have just a way to flash it
     
    #379
  20. denywinarto

    denywinarto Member

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    Managed to read the firmware
    Looks like the version is still the same as yours
    Code:
    SCSI3:0,10,0   claimed=0 pdt=dh          HGST      4U60_STOR_ENCL    0210
    
    is 4.21 safe?
    IIRC cyberskulls upgraded to FW_v4.2.5 and it screwed up the rack..
    @CyberSkulls did you manage to downgrade to previous version?

    I managed to fetch some logs using CLI tools, this is under 1 ESM and 1 PSU (plugged out the other ESM and PSU) and port 60 has the undetected 8TB hdd..

    Execute Command: about Celestica Tamer CLI All rights reserved. Use is sub - Pastebin.com

    HBA log from Dell SC8000
    properties_hba1.7z
     
    #380
    Last edited: Dec 7, 2017
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