H310 IT Mode Not reading temperature? SOLVED

[Albert Yang]

Hi
Recently installed on my dell r720 H310 IT Mode which reads correctly the smart info but not the temperature. This is what im getting

not sure if its the IT card or the server itself?

root@prometheus:~# smartctl -a /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.34-1-pve] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               SEAGATE
Product:              ST32000444SS
Revision:             0008
Compliance:           SPC-3
User Capacity:        2,000,398,934,016 bytes [2.00 TB]
Logical block size:   512 bytes
Rotation Rate:        7200 rpm
Form Factor:          3.5 inches
Logical Unit id:      0x5000c50040b37ef3
Serial number:        9WM7YW5G0000C2121643
Device type:          disk
Transport protocol:   SAS (SPL-3)
Local Time is:        Fri Dec  4 21:50:05 2020 -05
SMART support is:     Available - device has SMART capability.
SMART support is:     Enabled
Temperature Warning:  Enabled

=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Elements in grown defect list: 0

Error Counter logging not supported


[GLTSD (Global Logging Target Save Disable) set. Enable Save with '-S on']
Device does not support Self Test logging

 

[Spartacus]

What IT mode revision are you running on it?
If you have idrac on the R720 do you see the drive temp there?

 

[Albert Yang]

Thanks for the reply, after putting differnt types of disks it seem that the disks i have dont support temperatures i put in a hitachi and it shows the temperature

 

[Spartacus]

Thats part of why I asked what it-mode revision it is, its possible a newer version might read it.
Though its just as likely it isn't compatible with that drive for whatever reason.

 

[Albert Yang]

thanks for the reply, how could i check what it mode revision?

 

[Spartacus]

If you have the lsi boot menu for the card installed you can just the the Ctrl+r or ctrl+e etc whatever it is to enter the menu and it'll tell you on the page (the MPT firmware revision is what you're looking for to be the 20.00.XX.00-IT version I believe the latest is 07):


Otherwise you'd have to make a bootable usb and use megacli.exe or the like to get the info directly from the card.

megacli.exe -AdpAllInfo -aAll -page 20

The first 6 steps of this guide: Crossflash Dell PERC H310 to LSI 9211-8i IT Mode Using Legacy (DOS) and UEFI Method (HBA Firmware + BIOS) | JC-LAN.org

Which would look like this:

 

[Albert Yang]

oo gotcha gotcha only issue is that the server in production running proxmox im guessing it cant be checked while running? it has to be rebooted?

 

[Spartacus]

correct, maybe someone else is aware of a way but i dont know any commands for proxmox to get that info.