Why do people consider BB to have a better return experience? Amazon sends someone to pick it up from your place for free.
Thats only a recent consideration, previously you had to drop off at USPS or Fedex sometimes with a ship charge (albeit small one), or at one of the Amazon dropoff sites for free ~ only one of those here in Austin downtown.
For some folks it matters to get your money back quicker, and others just prefer a face to face transaction.
I got the easystores for $120 (129 w/ tax), so still a solid price I only buy them when they're on sale I already have elite plus so I got 45 days to test it out and run it in production for several weeks to make sure they're good vs the amazon 30 (though its currently getting into holiday return for all the shops so many are good till January 31).