oh boy, my customer support experience. Average business day and it was impossible to get someone: phone, chat, email, etc - nothing worked. Oh, and to start a chat you have to fill out this form with info like the serial # and other stuff you have to look up every time. And by every time I mean multiple times because the chat system refuses to work so your spending time inputting all the info only to have it fail and then try over - and then you just quit.
AND the website ... one of the worst ones I've come across in a while. You can't find anything, stuff is buried in mysterious places if it's there at all, I really don't know, and your constantly ejected back to the front page so you can start all over in not getting anywhere.
After a day and a half I finally got a live human being and then it was good, but before then it's like a house of horrors with mirrored wall mazes all over the place.
