Is there a device out there, like the TinyPilot, which would be able to be used in a remote tech hands situation?
Example: Where I work, I'm often on the HQ end of a tech support call/bridge. We have a field service tech goto a customer site, and may need to connect their laptop to a managed edge router (if they are there, it is likely not working...).
So, field tech has a corp laptop (locked down) using a USB to Serial to router/etc console, then they share their screen (mostly teams, due to security, etc) via a phone hotspot (or alternate wifi), and serial putty session, etc. So this is more remote-to-field-oriented than an in-datacenter oriented use case.
This setup works, but, had many drawbacks.. painful remote media (eg reload firmware), and teams copy/paste issues, plus inability to alter protected windows (eg. local network config for laptop!) etc. Additionally, the field tech may need to hang out like a treestump while we remotely troubleshoot or load software....or they need to connect to different ends of a long extended demarc, etc.
Is there a device out there that could streamline some of this? Like a TinyPilot... but, works either directly using LTE, or, Wifi (to a hotspot, etc). Where the tech could hook up the device, maybe drop off a hotspot, and could go about their day while we take our time?
Device would be primarily just for a remote console connection.. or, a remote web browser (to access webUI devices OOB)?
The only primary concern is security, of course, and a way to access the device remotely over whatever hotspot/lte/dynamic ip used, so some kind of auto-vpn and a central system to establish the remote kvm-like device?
The simplest/least janky/least cabled solution is best here. Just a tool for a field tech's kit. (We would likely purchase a fair number of them, if so.)
Example: Where I work, I'm often on the HQ end of a tech support call/bridge. We have a field service tech goto a customer site, and may need to connect their laptop to a managed edge router (if they are there, it is likely not working...).
So, field tech has a corp laptop (locked down) using a USB to Serial to router/etc console, then they share their screen (mostly teams, due to security, etc) via a phone hotspot (or alternate wifi), and serial putty session, etc. So this is more remote-to-field-oriented than an in-datacenter oriented use case.
This setup works, but, had many drawbacks.. painful remote media (eg reload firmware), and teams copy/paste issues, plus inability to alter protected windows (eg. local network config for laptop!) etc. Additionally, the field tech may need to hang out like a treestump while we remotely troubleshoot or load software....or they need to connect to different ends of a long extended demarc, etc.
Is there a device out there that could streamline some of this? Like a TinyPilot... but, works either directly using LTE, or, Wifi (to a hotspot, etc). Where the tech could hook up the device, maybe drop off a hotspot, and could go about their day while we take our time?
Device would be primarily just for a remote console connection.. or, a remote web browser (to access webUI devices OOB)?
The only primary concern is security, of course, and a way to access the device remotely over whatever hotspot/lte/dynamic ip used, so some kind of auto-vpn and a central system to establish the remote kvm-like device?
The simplest/least janky/least cabled solution is best here. Just a tool for a field tech's kit. (We would likely purchase a fair number of them, if so.)