The Intel Atom C2000 Series Bug – Why it is so quiet

[fl0w]

They replied very quickly to my RMA request. Advanced exchange is only offered if I request the RMA through the reseller. As I bought the motherboard used, it will be difficult to get the RMA. So I think I'll go for the repair RMA. They announced 5-10 days to repair it (SM Europe support).
I'm currently changing my server case so it's the best moment to make it repair before it's too late

 

[StevenDTX]

Advanced exchange is only offered if I request the RMA through the reseller.

Unless SuperMicro has changed their policies, that is not true. My board was purchased from (damn...I cant remember now) and I just filled out the RMA form on their website. They contacted me within a couple of hours, and I requested an advanced exchange.

they asked for a credit card, and they charged like $300 to it. They quickly refunded it as soon as they received the old board back.

 

[fl0w]

Unless SuperMicro has changed their policies, that is not true. My board was purchased from (damn...I cant remember now) and I just filled out the RMA form on their website. They contacted me within a couple of hours, and I requested an advanced exchange.

they asked for a credit card, and they charged like $300 to it. They quickly refunded it as soon as they received the old board back.

In Europe or North America?

 

[StevenDTX]

In Europe or North America?

North America

 

[Deslok]

just to add to this asrock is also replacing boards still, I just shipped back a C2750D4I for a second RMA(the first one happend prior to new silicon being available)

 

[fl0w]

Supermicro rejected my RMA because the parcel arrived damaged...
Let's hope it will be returned without getting worse.
I won't be able to send it back for repair, Supermicro told me they would refuse any new RMA reggardin this mainboard because they fear it could have been damaged during transport.
So I ordered a new mainboard... Supermicro X10SDV-4C-7TP4F + 2x8GB HP PC4-2133P ECC Reg for 650€ including shipping and VAT.

 

[fl0w]

Finally package returned without any damage, I dealt with Supermicro to send it back to them. They replaced the motherboard with a refurbished one. Apparently this mainboard is patched and it shouldn't have Atom C2000 bug.

 

[KLiu]

I wonder if my C2750D4I cannot boot up some date, will it destroy my data stored in ZFS raidz filesystem?

 

[weust]

No. You can build a new system and import the ZFS pool.

 

[Hrast]

The A1SRi-2758F in my 5018a-FTN4 died several weeks ago (bought second hand on eBay). I tried setting up an RMA directly citing the AVR54 bug, and it was denied as "Out Of Warranty". I went back a couple of weeks later submitted a support case with the same information, that they then asked me to set up an RMA . I did Advanced Replacement, and I received a repaired board (same B0 stepping). I was asked to put "C2000 MB" in the Problem Description on the RMA request.

 

[bfarnam]

I just submitted a RMA with ASRock for a C2750D4I and it was denied as out of warranty... with no repair option... I guess I will try again in a few weeks. Problem is I don't have the receipt... guess I should have thought ahead as it appears the reseller does not keep that info either....