SOLVED: I cannot format/use HGST Ultrastar DC SN200 SAS NVMe 7.68TB HUSMR7676BDP3Y1

Discussion in 'Hard Drives and Solid State Drives' started by c steff, Apr 20, 2019.

  1. rootgremlin

    rootgremlin New Member

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    Actually yes, You need to look closely at what protocol you are talking to the Drives,
    and ignore the (old known fact) SATA and SAS "Cables".
    Like the new "MegaRAID 9440-8i Tri-Mode Storage Adapter is a 12Gb/s SAS/SATA/PCIe (NVMe) " controller cards enable you to connect either Sata/sas/nvme devices to the same Controller with the same "SAS" cables. While in fact this specific Drive speaks NVME over the "SAS" Cable. (While still can speak SAS and even SATA to a connected Drive)

    Also all Linux partitiontools DO NOT make any changes to the partitiontable until you commit/write the new Partitiontable to disk. (which fdisk even warns you about when you start it)

    Also, since it looks like you somewhat know your way around Linux, read through the full bootmessage for some kind of hint whats going on.
    I one time had a similar encounter with a Hard Drive using an "hpa" (=Host protected Area) which is some kind of internal Firmware mechanism to shortstroke a Drive by only exposing a certein size of it to the operating system.

    For me it looks like something similar has been done here.
     
    #21
  2. c steff

    c steff Member

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    sounds like it
    62% progress for the long format but I will check once done
    I presume I should look at /var/log/dmesg.log but I don't know that much linux to "interpret" everything but will paste here some of it if relevant...
     
    #22
  3. rivet

    rivet New Member

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    I missed it before, but your "nvme list" output shows the format to be 512 B + 8 B.

    When your Windows format is done, you might try in Ubuntu:
    Code:
    nvme id-ns /dev/nvme0n1
    My NVME drive is showing 512 B + 0 B as the format.

    There's a "nvme format" command in Linux that looks like it lets you specify the block size and if the end-to-end protection metadata (the extra 8 bytes) is enabled.
     
    #23
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  4. c steff

    c steff Member

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    few hours since 100% but still not done maybe it got stuck maybe it doesn't know the size of the partition
    should I stop it or let it do it until I see the format summary ?!
     
    #24
  5. c steff

    c steff Member

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    I stopped long format
    I run
    Code:
    nvme id-ns /dev/nvme0n1
    See below. What is the nvme format command please or what next?
    Code:
    ubuntu@ubuntu:~$ sudo nvme id-ns /dev/nvme0n1
    NVME Identify Namespace 1:
    nsze    : 0x37e3e92b0
    ncap    : 0x37e3e92b0
    nuse    : 0x37e3e92b0
    nsfeat  : 0
    nlbaf   : 3
    flbas   : 0x1
    mc      : 0x3
    dpc     : 0x17
    dps     : 0
    nmic    : 0x1
    rescap  : 0x7f
    fpi     : 0x80
    nawun   : 0
    nawupf  : 0
    nacwu   : 0
    nabsn   : 0
    nabo    : 0
    nabspf  : 0
    noiob   : 0
    nvmcap  : 7687991459840
    nguid   : 0000000000000000000cca0b01fa2180
    eui64   : 000cca0b01fa2180
    lbaf  0 : ms:0   lbads:9  rp:0
    lbaf  1 : ms:8   lbads:9  rp:0x2 (in use)
    lbaf  2 : ms:0   lbads:12 rp:0
    lbaf  3 : ms:8   lbads:12 rp:0x1
    
     
    #25
  6. c steff

    c steff Member

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    the help for nvme format below but I am not sure which options I need
    Code:
    Re-format a specified namespace on the given device. Can erase all data in
    namespace (user data erase) or delete data encryption key if specified. Can
    also be used to change LBAF to change the namespaces reported physical block
    format.
    
    Options:
      [  --namespace-id=<NUM>, -n <NUM> ]   --- identifier of desired namespace
      [  --timeout=<NUM>, -t <NUM> ]        --- timeout value, in milliseconds
      [  --lbaf=<NUM>, -l <NUM> ]           --- LBA format to apply (required)
      [  --ses=<NUM>, -s <NUM> ]            --- [0-2]: secure erase
      [  --pi=<NUM>, -i <NUM> ]             --- [0-3]: protection info off/Type
                                                1/Type 2/Type 3
      [  --pil=<NUM>, -p <NUM> ]            --- [0-1]: protection info location
                                                last/first 8 bytes of metadata
      [  --ms=<NUM>, -m <NUM> ]             --- [0-1]: extended format off/on
      [  --reset, -r ]                      --- Automatically reset the
                                                controller after successful
                                                format
    
     
    #26
  7. c steff

    c steff Member

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    WD support was kind enough to provide me the HDM software by email. They sent me 3.4 version (online PDF manual only is for 3.2 but 3.4 includes support for SN200 my SSD and I have the 3.4 manual from them as well)
    HDM for Windows does not show in scan the SSD but this is maybe it needs the HGST NVMe drivers as per manual
    However in ubuntu it shows the SSD fine
    See below HDM help/commands, HDM scan and HDM generate-report. Not sure what to do next, any help based on below and let me know if you want me help for any command so you can see what I should try next
    Link to manual: http://www.cstefan.com/HGST.pdf

    Code:
    ubuntu@ubuntu:~/Downloads$ sudo /opt/HGST/hdm/bin/hdm
    usage: hdm <command> [-o, --output-format FORMAT] [-c, --config PATH]
                         {-u, --uid UID | -p, --path PATH | -a, --alias ALIAS}
                         <command args>
    
    COMMANDS:
       alias               Sets or clears a user supplied name for a device.
       capture-diagnostics  Captures diagnostic data from a physical device.
       configure-smart     Configures SMART thresholds and clears warnings on
                           physical devices.
       configure-trace     Displays and configures the trace settings.
       format              Performs a low-level format on devices.
       generate-report     Retrieves information and statistics for devices.
       get-capabilities    Lists commands supported by devices.
       get-feature         Retrieves feature data from devices.
       get-info            Retrieves properties from devices.
       get-inquiry-page    Retrieves inquiry pages from devices.
       get-log-page        Retrieves log pages from devices.
       get-mode-page       Retrieves mode pages from devices.
       get-smart           Retrieves SMART statistics and thresholds from devices.
       get-state           Retrieves state information from devices.
       get-statistics      Retrieves statistics from devices.
       help                Prints command help information.
       locate              Enables (default), disables, or gets the status of the
                           beacon LED for physical devices.
       manage-firmware     Displays and updates firmware on physical devices.
       manage-namespaces   Displays and manages namespaces on a capable physical
                           device.
       manage-power        Displays and controls power states of a physical device.
       manage-uefi         Displays and updates the UEFI driver on physical
                           devices.
       monitor             Continuously retrieves device information at a specified
                           interval.
       prepare-for-removal  Prepares physical devices for safe removal from the
                           system.
       reset-to-defaults   Resets physical devices to factory default
                           configuration.
       resize              Changes the user capacity of physical devices.
       sanitize            Performs a sanitize operation to erase all user data on
                           physical devices.
       scan                Lists the storage devices attached to this host.
       secure-erase        Securely erases all user data from physical devices.
       secure-purge        Performs a secure purge on physical devices.
       self-test           Executes device self tests.
       version             Displays HDM build and version information.
    
    Run 'hdm help <command>' for more information about a particular hdm command.
    
    For more information about HDM, refer to the HDM User Guide and Release Notes
    documents.
    
    
    Code:
    ubuntu@ubuntu:~/Downloads$ sudo /opt/HGST/hdm/bin/hdm scan
    [1C58SDM00003375FHUSMR7676BDP3Y10023]
      Product Name        = Ultrastar SN200
      Device Type         = NVMe Controller
      Device Path         = /dev/nvme0
      UID                 = 1C58SDM00003375FHUSMR7676BDP3Y10023
      Alias               = @nvme0
      Vendor Name         = HGST
      Model Name          = HUSMR7676BDP3Y1
      Vendor ID           = 1C58
      Device ID           = 0023
      NVM Subsystem UID   = 1C58SDM00003375FHUSMR7676BDP3Y1
    
    [000CCA0B01FA2180]
      Device Type         = NVMe Namespace
      Device Path         = /dev/nvme0n1
      UID                 = 000CCA0B01FA2180
      Alias               = @nvmens0
      Parent Product Name = Ultrastar SN200
      Parent Device Type  = NVMe Controller
      Parent Device Path  = /dev/nvme0
      Parent UID          = 1C58SDM00003375FHUSMR7676BDP3Y10023
      NVM Subsystem UID   = 1C58SDM00003375FHUSMR7676BDP3Y1
      Namespace ID        = 1
    
     
    Code:
    ubuntu@ubuntu:~/Downloads$ sudo /opt/HGST/hdm/bin/hdm generate-report
    [1C58SDM00003375FHUSMR7676BDP3Y10023]
      Product Name                                           = Ultrastar SN200
      Device Type                                            = NVMe Controller
      Device Path                                            = /dev/nvme0
      UID                                                    = 1C58SDM00003375FHUSMR7676BDP3Y10023
      Alias                                                  = @nvme0
      Vendor Name                                            = HGST
      Model Name                                             = HUSMR7676BDP3Y1
      Serial Number                                          = SDM00003375F
      Vendor ID                                              = 1C58
      Device ID                                              = 0023
      Firmware Version                                       = KNEGZ107
      Default Capacity                                       = 7680000000000
      Capacity                                               = 7681501126656
      NVM Subsystem UID                                      = 1C58SDM00003375FHUSMR7676BDP3Y1
      Namespace Count                                        = 1
      Multipath Support                                      = false
      Multipath Mode                                         = Single Port
      Namespace Sharing Support                              = false
      Encryption Support                                     = false
      Encryption Mode                                        = No Encryption
      UEFI Driver Version                                    = 1c58-0023-105c
      SBL Version                                            = KNEGZ107_SFRF_R01_Q32_S02_N080_D4_G08_X4
      PCI Domain Number                                      = 0000
      PCI Bus Number                                         = 01
      PCI Device Number                                      = 00
      PCI Function Number                                    = 0
      PCI Max Link Speed                                     = PCIe 3.0 (8.0 GT/s)
      PCI Max Link Width                                     = x4
      PCI Current Link Speed                                 = PCIe 2.0 (5.0 GT/s)
      PCI Current Link Width                                 = x4
      Device Status                                          = Ready
      Thermal Throttling Status                              = Enabled
      Beacon LED Enabled                                     = false
      Life Gauge                                             = 100
      System Area Percentage Used                            = 0
      Power Consumption                                      = 8.762000
      Data Units Read                                        = 726
      Data Units Written                                     = 4294987
      Host Read Commands                                     = 14335
      Host Write Commands                                    = 2098397
      Available Spare                                        = 100
      Available Spare Threshold                              = 10
      Available Spare Critical Warning                       = false
      Percentage Used                                        = 0
      Temperature                                            = 66
      Temperature Threshold                                  = 66
      Temperature Critical Warning                           = true
      Device Reliability Critical Warning                    = false
      Media Read Only Mode Critical Warning                  = false
      Volatile Memory Backup Device Failure Critical Warning = false
      Controller Busy Time                                   = 95
      Power Cycles                                           = 40
      Power On Hours                                         = 66
      Unsafe Shutdowns                                       = 17
      Media And Data Integrity Errors                        = 134
      Error Information Log Entries                          = 57
      SMART Status                                           = Critical Warning
      Total Re-Writes                                        = 0
      Total Write Bytes Processed                            = 157556789531520
      Total Uncorrected Write Errors                         = 0
      Flash Write Commands                                   = 2217860213
      Read Errors Corrected Without Delays                   = 41428073494
      Read Errors Corrected With Possible Delays             = 0
      Total Re-Reads                                         = 0
      Total Read Errors Corrected                            = 41428073494
      Total Read Bytes Processed                             = 183949128884520
      Total Soft Read Errors                                 = 0
      Total Uncorrected Read Errors                          = 0
      Flash Read Commands                                    = 41429983983
      Total XOR Recovered                                    = 0
      Total Corrected Bit Count                              = 459605774502
      Program Failure Count                                  = 0
      Normalized Program Failure Count                       = 0
      Total Uncorrected Erase Errors                         = 0
      Flash Erase Commands                                   = 8246147
      System Area Erase Failure Count                        = 0
      Normalized System Area Erase Failure Count             = 0
      User Data Erase Failure Count                          = 0
      Normalized User Data Erase Failure Count               = 0
      Manufacturers Defect Count                             = 8166
      Grown Defect Count                                     = 0
      Normalized Grown Defect Count                          = 0
      Minimum Erase Count Of User Data                       = 25
      Maximum Erase Count of User Data                       = 33
      Maximum Erase Count of System Data                     = 53
      Block Refresh Count                                    = 0
      End To End Correction Counts Detected                  = 0
      End To End Correction Counts Corrected                 = 0
      Host Read Blocks                                       = 105274413613
      Average Read Size                                      = 1830.382417
      Host Read Cache Hit Commands                           = 9026090
      Host Read Cache Hit Percentage                         = 15
      Host Read Cache Hit Blocks                             = 5156938506
      Average Read Cache Hit Size                            = 571.336925
      Host Read Commands Stalled                             = 361867
      Host Read Commands Stalled Percentage                  = 0
      Host Write Blocks                                      = 90304541110
      Average Write Size                                     = 1795.725750
      Host Write Odd Start Commands                          = 22348351
      Host Write Odd Start Commands Percentage               = 44
      Host Write Odd End Commands                            = 22742363
      Host Write Odd End Commands Percentage                 = 45
      Host Write Commands Stalled                            = 459463
      Host Write Commands Stalled Percentage                 = 0
      NAND Read Commands                                     = 10446694257
      NAND Read Blocks                                       = 8161624597456
      Average NAND Read Size                                 = 781.263852
      NAND Write Commands                                    = 53507007191
      NAND Write Blocks                                      = 6848896920448
      Average NAND Write Size                                = 128.000000
      NAND Read Before Write                                 = 31950999
      Read Error Rate                                        = 0.999954
      Processor Power Consumption                            = 7279
      NAND Power Consumption                                 = 1421
      Number of I/O Completion Queues Allocated              = 128
      Number of I/O Submission Queues Allocated              = 128
      Maximum Temperature                                    = 70
      Minimum Temperature                                    = 14
      Total Time Over Reference Temperature                  = 122
      Power On Time When At Max Temperature                  = 69
      Power On Time When At Min Temperature                  = 0
      Main Sensor Temperature                                = 66
      Inlet Sensor Temperature                               = 55
      Daughterboard 1 Sensor Temperature                     = 65
      Daughterboard 2 Sensor Temperature                     = 65506
      Thermal Throttling Event Count                         = 2
      Firmware Download Number                               = 0
      PFA Counter                                            = 0
      Total Correctable PCIe Error Count                     = 22118
    
    [000CCA0B01FA2180]
      Device Type                                            = NVMe Namespace
      Device Path                                            = /dev/nvme0n1
      UID                                                    = 000CCA0B01FA2180
      Alias                                                  = @nvmens0
      Parent Product Name                                    = Ultrastar SN200
      Parent Device Path                                     = /dev/nvme0
      Parent UID                                             = 1C58SDM00003375FHUSMR7676BDP3Y10023
      NVM Subsystem UID                                      = 1C58SDM00003375FHUSMR7676BDP3Y1
      Namespace ID                                           = 1
      Size                                                   = 7801524581760
      Sector Count                                           = 15002931888
      Sector Size                                            = 512
      Metadata Size                                          = 8
      DIF Level                                              = None
      Shared                                                 = false
      Private                                                = false
      Device Status                                          = Ready
      Life Gauge                                             = 100
      Data Units Read                                        = 726
      Data Units Written                                     = 4294987
      Host Read Commands                                     = 14335
      Host Write Commands                                    = 2098397
      Available Spare                                        = 100
      Available Spare Threshold                              = 10
      Available Spare Critical Warning                       = false
      Percentage Used                                        = 0
      Temperature                                            = 66
      Temperature Critical Warning                           = true
      Device Reliability Critical Warning                    = false
      Media Read Only Mode Critical Warning                  = false
      Volatile Memory Backup Device Failure Critical Warning = false
      Controller Busy Time                                   = 95
      Power Cycles                                           = 40
      Power On Hours                                         = 66
      Unsafe Shutdowns                                       = 17
      Media And Data Integrity Errors                        = 134
      Error Information Log Entries                          = 57
      SMART Status                                           = Critical Warning
     
     
    #27
  8. c steff

    c steff Member

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    get-info command
    Code:
    ubuntu@ubuntu:~/Downloads$ sudo /opt/HGST/hdm/bin/hdm get-info -u 000CCA0B01FA2180
    [000CCA0B01FA2180]
      Device Type                   = NVMe Namespace
      Device Path                   = /dev/nvme0n1
      UID                           = 000CCA0B01FA2180
      Alias                         = @nvmens0
      Parent Product Name           = Ultrastar SN200
      Parent Device Path            = /dev/nvme0
      Parent UID                    = 1C58SDM00003375FHUSMR7676BDP3Y10023
      NVM Subsystem UID             = 1C58SDM00003375FHUSMR7676BDP3Y1
      Namespace ID                  = 1
      Size                          = 7801524581760
      Sector Count                  = 15002931888
      Sector Size                   = 512
      Metadata Size                 = 8
      DIF Level                     = None
      Shared                        = false
      Private                       = false
    
    get-state command
    Code:
    ubuntu@ubuntu:~/Downloads$ sudo /opt/HGST/hdm/bin/hdm get-state -u 000CCA0B01FA2180
    [000CCA0B01FA2180]
      Device Type                 = NVMe Namespace
      Device Path                 = /dev/nvme0n1
      UID                         = 000CCA0B01FA2180
      Alias                       = @nvmens0
      Device Status               = Ready
      Life Gauge                  = 100
    
    get-capabilities command
    Code:
    ubuntu@ubuntu:~/Downloads$ sudo /opt/HGST/hdm/bin/hdm get-capabilities -u 000CCA0B01FA2180
    [000CCA0B01FA2180]
      Device Type  = NVMe Namespace
      Device Path  = /dev/nvme0n1
      UID          = 000CCA0B01FA2180
      Alias        = @nvmens0
      Command      = alias
      Command      = format
      Command      = generate-report
      Command      = get-capabilities
      Command      = get-feature
      Command      = get-info
      Command      = get-log-page
      Command      = get-smart
      Command      = get-state
      Command      = monitor
    
     
    #28
  9. c steff

    c steff Member

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    after a lot of testing with all commands only those in get-capabilities work with this SSD and below is help format command
    anything I can try with the format command?
    format simple does a 1 second format but I still cannot do much with the SSD as before
    Code:
    ubuntu@ubuntu:~/Downloads$ sudo /opt/HGST/hdm/bin/hdm help format
    usage: hdm format [-o, --output-format FORMAT] [-c, --config PATH] 
                      {-u, --uid UID | -p, --path PATH | -a, --alias ALIAS} [--sector-size SIZE] [--dif-level LEVEL] 
                      [--metadata-size SIZE] [--protection-interval NUM] [--force] 
    
    Performs a low-level format on devices.
    
    OPTIONS:
       -o, --output-format FORMAT  
                          Output format for the command.  Valid output formats are "text", "mini", "csv", and "json". The
                          default is "mini".
       -c, --config PATH   Path to the HDM configuration file.
       -u, --uid UID       Device unique identifier.
       -p, --path PATH     Platform path of the device as shown in the output of hdm scan.
       -a, --alias ALIAS   User supplied name for the device.
       --sector-size SIZE  Size of each sector in bytes.
       --dif-level LEVEL   Level of DIF protection.
       --metadata-size SIZE  
                          Size of metadata in bytes.
       --protection-interval NUM  
                          Number of protection information intervals for this operation.
      --force            Bypasses all confirmation messages.
    
    
    
     
    #29
  10. c steff

    c steff Member

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    I see HDM format is identical to NVME FORMAT
    I did: hdm format --sector-size 512 --metadata-size 0 --dif-level 0 /dev/nvme0
    then created partition table and new ntfs partition with gparted
    and now windows recovery environment seems to see the partition and write onto it (full windows doesn't work yet, gives me some blue screen every time and I'm working on it)
    I will check what diskpart shows now
     
    #30
    Last edited: Apr 22, 2019
  11. c steff

    c steff Member

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    WOW windows now works and shows the SSD in disk management and I can write to/delete data on the partition!!! finally!
    I will try to do the same to the 2nd SSD
    I am wondering if NTFS format is losing so much space as ssd of 7680GB shows after format 7153GB

    *edit: I did the same for 2nd SSD and seems to be fine as well

    Thanks everyone that posted here with ideas

    I am hoping there won't be any issues with the megaraid card as I want to use the 2x ssds in raid 0 with this raid card in a small home server
     
    #31
    Last edited: Apr 22, 2019
  12. c steff

    c steff Member

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    diskpart in windows

    Code:
    DISKPART> list disk
    
      Disk ###  Status         Size     Free     Dyn  Gpt
      --------  -------------  -------  -------  ---  ---
      Disk 0    Online          238 GB      0 B        *
      Disk 1    Online         7153 GB      0 B        *
    I found a website to calculate actual formatted size of a drive so yes 7680GB is actual usable size 7153GB
     
    #32
  13. rivet

    rivet New Member

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    That looks a lot better. I'm glad you got it working.
     
    #33
  14. T_Minus

    T_Minus Moderator

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    Might I suggest updating post #1 so others aren't confused by the "SAS SSD" wording?
    You could edit post #1 and put "EDIT: ...." in red and mention what you did\found out, etc, should anyone else stumble upon this thread it would be helpful :D
     
    #34
  15. c steff

    c steff Member

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    I will do shortly
     
    #35
    T_Minus likes this.
  16. azev

    azev Active Member

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    @c steff do you mind sharing the HDM 3.4 version that HGST provided you ?
     
    #36
  17. c steff

    c steff Member

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    I also posted on this forum below and someone attached the HDM 3.4 + HGST NVMe drivers which I requested again from WD and can be downloaded from below without registration
    Windows NVMe driver for HGST Ultrastar DC SN200 SAS NVMe SSD
    or I can upload my file but it is the same
     
    #37
  18. c steff

    c steff Member

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    done, please check if is clear enough :)
     
    #38
  19. c steff

    c steff Member

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    if anyone is still reading this thread, I just researched pcie raid cards for nvme drives and this doesn't exist so that means the megaraid does raid only for sata/sas not nvme ?! software raid with windows server storage spaces seems the way to go unless the info I read is old and raid nvme cards exist? what is the point for such an expensive card to use with nvme ssds if no raid, I could use the m.2 nvme adapter + a pcie nvme adapter to use 2x nvme ssds in a small home server
     
    #39
  20. azev

    azev Active Member

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    If you are looking to connect nvme drives to raid controller you can probably look into something like this from high point or this from LSI.
     
    #40
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