I recently got into an email argument with a Dell escalation manager about $subject.
I'm posting here to raise awareness. It seems Dell thinks it's 100% OK to lie about 3rd party FRUs. (answer: It's not OK and it's not the right thing to do).
Having obtained some (almost unused) shiny HGST SS200 SAS 12G SSD MLC drives, I was greeted by the following in my iDRAC:
Upon further inspection, the detail of that Physical Disk showed:
Amusingly, the Samsung 860/870 SATA SSD drives I have in the same machine report that drive endurance is 'Unavailable' and raise no warnings:
Someone I know put one of those HGST drives (SDLL1HLR076TCCA1) in a Powerdge R630 and was greeted by the same kind of issue (0% endurance remaining).
The SMART data (as extracted from the drive) shows):
I opened an SR with Dell and also reached out to my contact at HGST.
Here are the answers I got:
- Dell said: "3rd party drive, cannot do anything".
- My HGST contact said: "The SMART data is most likely reliable and the iDRAC warning is just wrong".
Am I the only one bugged by this?
Vincent
I'm posting here to raise awareness. It seems Dell thinks it's 100% OK to lie about 3rd party FRUs. (answer: It's not OK and it's not the right thing to do).
Having obtained some (almost unused) shiny HGST SS200 SAS 12G SSD MLC drives, I was greeted by the following in my iDRAC:
Upon further inspection, the detail of that Physical Disk showed:
Amusingly, the Samsung 860/870 SATA SSD drives I have in the same machine report that drive endurance is 'Unavailable' and raise no warnings:
Someone I know put one of those HGST drives (SDLL1HLR076TCCA1) in a Powerdge R630 and was greeted by the same kind of issue (0% endurance remaining).
The SMART data (as extracted from the drive) shows):
Code:
# smartctl -a -d megaraid,1 /dev/sda
smartctl 7.1 2020-04-05 r5049 [x86_64-linux-4.18.0-305.19.1.el8_4.x86_64] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Vendor: HGST
Product: SDLL1HLR076TCCA1
Revision: Y150
Compliance: SPC-4
User Capacity: 7,681,501,126,656 bytes [7.68 TB]
Logical block size: 512 bytes
Physical block size: 4096 bytes
LU is resource provisioned, LBPRZ=1
Rotation Rate: Solid State Device
Form Factor: 2.5 inches
Logical Unit id: 0x5001173100df8cc0
Serial number: A0-OBFUSCATED
Device type: disk
Transport protocol: SAS (SPL-3)
Local Time is: Mon Oct 4 13:38:39 2021 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
Temperature Warning: Enabled
=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK
Percentage used endurance indicator: 0% <========================================
Grown defects during certification = 0
Total blocks reassigned during format = 0
Total new blocks reassigned = 0
Power on minutes since format = 108877
Current Drive Temperature: 36 C
Drive Trip Temperature: 70 C
Manufactured in week 04 of year 2017
Specified cycle count over device lifetime: 0
Accumulated start-stop cycles: 768
Elements in grown defect list: 0
Here are the answers I got:
- Dell said: "3rd party drive, cannot do anything".
- My HGST contact said: "The SMART data is most likely reliable and the iDRAC warning is just wrong".
Am I the only one bugged by this?
Vincent
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