Saying Nothing vs Saying Something 100% untrue (aka Lies and HGST SAS on Dell PowerEdge)

ElCoyote_

Active Member
Jul 22, 2016
112
53
28
I recently got into an email argument with a Dell escalation manager about $subject.
I'm posting here to raise awareness. It seems Dell thinks it's 100% OK to lie about 3rd party FRUs. (answer: It's not OK and it's not the right thing to do).

Having obtained some (almost unused) shiny HGST SS200 SAS 12G SSD MLC drives, I was greeted by the following in my iDRAC:

1633368713741.png

Upon further inspection, the detail of that Physical Disk showed:
1633368907579.png

Amusingly, the Samsung 860/870 SATA SSD drives I have in the same machine report that drive endurance is 'Unavailable' and raise no warnings:
1633369008026.png

Someone I know put one of those HGST drives (SDLL1HLR076TCCA1) in a Powerdge R630 and was greeted by the same kind of issue (0% endurance remaining).

The SMART data (as extracted from the drive) shows):

Code:
# smartctl -a -d megaraid,1 /dev/sda
smartctl 7.1 2020-04-05 r5049 [x86_64-linux-4.18.0-305.19.1.el8_4.x86_64] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               HGST
Product:              SDLL1HLR076TCCA1
Revision:             Y150
Compliance:           SPC-4
User Capacity:        7,681,501,126,656 bytes [7.68 TB]
Logical block size:   512 bytes
Physical block size:  4096 bytes
LU is resource provisioned, LBPRZ=1
Rotation Rate:        Solid State Device
Form Factor:          2.5 inches
Logical Unit id:      0x5001173100df8cc0
Serial number:        A0-OBFUSCATED
Device type:          disk
Transport protocol:   SAS (SPL-3)
Local Time is:        Mon Oct  4 13:38:39 2021 EDT
SMART support is:     Available - device has SMART capability.
SMART support is:     Enabled
Temperature Warning:  Enabled

=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK

Percentage used endurance indicator: 0%  <========================================
Grown defects during certification = 0
Total blocks reassigned during format = 0
Total new blocks reassigned = 0
Power on minutes since format = 108877
Current Drive Temperature:     36 C
Drive Trip Temperature:        70 C

Manufactured in week 04 of year 2017
Specified cycle count over device lifetime:  0
Accumulated start-stop cycles:  768
Elements in grown defect list: 0
I opened an SR with Dell and also reached out to my contact at HGST.
Here are the answers I got:
- Dell said: "3rd party drive, cannot do anything".
- My HGST contact said: "The SMART data is most likely reliable and the iDRAC warning is just wrong".

Am I the only one bugged by this?

Vincent
 

Attachments

ElCoyote_

Active Member
Jul 22, 2016
112
53
28
And yes, my 14th gen Dell PET is running the latest and greatest firmwares.
 
Last edited:

ElCoyote_

Active Member
Jul 22, 2016
112
53
28
There have been other reports of this (also on 3rd party drives):
 

i386

Well-Known Member
Mar 18, 2016
2,678
794
113
32
Germany
Meh.
I have some husmm ssds and they show different stuff in smart depending on the sas controllers firmware*.

So both are wrong and correct?

*Diy server/workstation, no dell stuff
 

ElCoyote_

Active Member
Jul 22, 2016
112
53
28
@i386 I can't comment on your drives, sorry.. this thread if specific to PERC-based and Dell Servers.

Mind sharing the discrepancies you're seeing?
 
Last edited: