Hey all, just thought I'd give a nod to HPE Procurve lifetime warranty and no BS support, had a failed 2910al switch that 'gave up the ghost' and nothing I could do could bring it back to life up and including xmodem flash of .swi file at a painstakingly rate (9200 first time 2.5 hrs, 115200 baud rate 2nd time 20 mins, lessons learned). Anyways tried that w/ various software releases to no avail (switch would not boot primary/secondary, take a re-flash, would 'lose its mind' after 'initializing, decompressing, initializing and start spitting out garbled/scrambled output to terminal emulator/screen).
Placed a call to HPE at 12:30 this A.M., they advised me that I had 9-5 support but that they'd create a ticket, call at 8:15 A.M and switch otw (2920al as a replacement). 15-20 min all-in for dealing w/ warranty, said I already checked serial on warranty site, good til' Dec 22, 2111, explained issue/troubleshooting steps taken, opened RMA ticket, done deal.
How sh|t should be done. New switch set to arrive to me tomorrow. Cannot say I've had same experience w/ Juniper support where they wanna treat you like a criminal or like they are solving the years mystery and make you give screenshots of serials, corresponding pics of gear's serials/model, etc. in my past experience.
Placed a call to HPE at 12:30 this A.M., they advised me that I had 9-5 support but that they'd create a ticket, call at 8:15 A.M and switch otw (2920al as a replacement). 15-20 min all-in for dealing w/ warranty, said I already checked serial on warranty site, good til' Dec 22, 2111, explained issue/troubleshooting steps taken, opened RMA ticket, done deal.
How sh|t should be done. New switch set to arrive to me tomorrow. Cannot say I've had same experience w/ Juniper support where they wanna treat you like a criminal or like they are solving the years mystery and make you give screenshots of serials, corresponding pics of gear's serials/model, etc. in my past experience.
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