Sent a failed drive in first part of April and never received the replacement. Checked the status 3 weeks later and it shows as closed. I thought the drive must be on the way to me. As of today, still no replacement drive so I called. After being put on hold twice for like forever they finally told me it was setup for credit card refund which was incorrect. The lady apologized and said the drive would ship out as soon as it's available.
All this is completely stupid as I never gave then a CC # and there is no option for "cc refund" and since when do they refund money on a failed HD under warranty?
WD has by far the best RMA service on HD's. Think I'll stick with them from now on. Screw Toshiba.
All this is completely stupid as I never gave then a CC # and there is no option for "cc refund" and since when do they refund money on a failed HD under warranty?
WD has by far the best RMA service on HD's. Think I'll stick with them from now on. Screw Toshiba.