Hey folks,
I bought a Supermicro board (X10 DRD-iNTP) here at the STH sales thread a couple of month ago.
For several reasons I couldn’t test the board immediately after receiving it, until now. Turns out the board was DOA.
I checked this with a Supermicro technician and I am 100 % about this because I have a second board on which everything (CPU, RAM) works like a charm.
When I called Supermicro Europe to request a RMA a friendly woman told me at the phone that the only way to RMA it is over a distributor, which is impossible for me since my main SM dealer only RMAs stuff he sold (I asked him already, but he is strikt at this point).
I filled out the online RMA request but it was denied, with the argument that I am a private person.
Should I just fill out the online RMA request and lie about the dealer? (I think SM has a record of this.)
I don't know how to handle this situation, does somebody have an idea how I could RMA the board?
Any help and suggestions would be highly appreciated.
Thanks,
Zac
I bought a Supermicro board (X10 DRD-iNTP) here at the STH sales thread a couple of month ago.
For several reasons I couldn’t test the board immediately after receiving it, until now. Turns out the board was DOA.
I checked this with a Supermicro technician and I am 100 % about this because I have a second board on which everything (CPU, RAM) works like a charm.
When I called Supermicro Europe to request a RMA a friendly woman told me at the phone that the only way to RMA it is over a distributor, which is impossible for me since my main SM dealer only RMAs stuff he sold (I asked him already, but he is strikt at this point).
I filled out the online RMA request but it was denied, with the argument that I am a private person.
Should I just fill out the online RMA request and lie about the dealer? (I think SM has a record of this.)
I don't know how to handle this situation, does somebody have an idea how I could RMA the board?
Any help and suggestions would be highly appreciated.
Thanks,
Zac