Recently, we purchased a number of mid-level FS switches for an update to our infrastructure. Two weeks ago we deployed a switch as a temporary stand-in while while re-wiring was done. The switch should have been past its "infant mortality" stage as it had been burned in for a couple months before we did this. Within a few days of being put into a "production," role, it failed.
The failure was interesting in that the power supplies (redundant) both were working. The switch itself was not booting up (nor fans, nor any LEDs at all). Measuring with a voltmeter, the 12V was getting out of the power supplies and secondary voltages were there.
Called FS support and they told us since the switch is past the 90 return period, we'd have to return it for repair -- which would be 2-3-4 months. Clearly it would be sent back to mainland China for repair. I guess this is a lesson in a switch with a 5 year warranty versus lifetime, and other lessons on "getting what you paid for." Since the switch was loaded with some configuration information we consider sensitive, we really don't want to send it back without a factory reset/memory overwrite, which obviously we can not do.
I was just curious to survey the sth community to see if I just happened to get a lemon or if this sort of thing is more typical with lower price switches.
Thanks for any insights.
The failure was interesting in that the power supplies (redundant) both were working. The switch itself was not booting up (nor fans, nor any LEDs at all). Measuring with a voltmeter, the 12V was getting out of the power supplies and secondary voltages were there.
Called FS support and they told us since the switch is past the 90 return period, we'd have to return it for repair -- which would be 2-3-4 months. Clearly it would be sent back to mainland China for repair. I guess this is a lesson in a switch with a 5 year warranty versus lifetime, and other lessons on "getting what you paid for." Since the switch was loaded with some configuration information we consider sensitive, we really don't want to send it back without a factory reset/memory overwrite, which obviously we can not do.
I was just curious to survey the sth community to see if I just happened to get a lemon or if this sort of thing is more typical with lower price switches.
Thanks for any insights.