My AT&T circuit started having issues in December/15 and has been up/down since then at-least once a week most of it short down time with max around 8 hours.
After 5+ tickets ATT continues to tell me "we fixed it" yet it's just their automated system checking and then clearing automatically.
I finally got a tech out on Monday and he said someone last Friday, likely a line-repair tech did something to the lines someplace and also erased the logs (he showed me his data on his panasonic device) so he only had a couple days worth of data... he spent a good 2 hours going over data on the device, checking the circuit between repeaters, looking for errors in between, etc... found out that it could be between two boxes 5+ mi away but he couldn't do anything more because there were very few errors. He told me it was likely the problem would come back next wind storm, rain storm, etc...
Fast forward to today, and ATT closes the ticket and I'm told:
"They’ve determined the bouncing of your circuit is due to over-utilization."
This goes to my house, I know for a fact it sits idle 60%+ of the time.... of course they suggest "upgrading" the circuit
as-if they have any options for that!!!
Oh, and AT&T also told me they tested from the central office to my location which again the tech told me he came straight out to my location and ONLY tested here. He also did a "final test" which is nothing more than an automated test from their location to look for errors.
Does anyone have any suggestions on how to escalate this outside ATT?
These old circuits are government regulated so there has to be someone I can contact to put the squeeze on ATT to do a REAL/physical test from central office to here...
After 5+ tickets ATT continues to tell me "we fixed it" yet it's just their automated system checking and then clearing automatically.
I finally got a tech out on Monday and he said someone last Friday, likely a line-repair tech did something to the lines someplace and also erased the logs (he showed me his data on his panasonic device) so he only had a couple days worth of data... he spent a good 2 hours going over data on the device, checking the circuit between repeaters, looking for errors in between, etc... found out that it could be between two boxes 5+ mi away but he couldn't do anything more because there were very few errors. He told me it was likely the problem would come back next wind storm, rain storm, etc...
Fast forward to today, and ATT closes the ticket and I'm told:
"They’ve determined the bouncing of your circuit is due to over-utilization."
This goes to my house, I know for a fact it sits idle 60%+ of the time.... of course they suggest "upgrading" the circuit
as-if they have any options for that!!!Oh, and AT&T also told me they tested from the central office to my location which again the tech told me he came straight out to my location and ONLY tested here. He also did a "final test" which is nothing more than an automated test from their location to look for errors.
Does anyone have any suggestions on how to escalate this outside ATT?
These old circuits are government regulated so there has to be someone I can contact to put the squeeze on ATT to do a REAL/physical test from central office to here...