A warning for people looking at Netgear 10G gear

[Ancients]

Currently in week two of unsuccessfully interacting with Netgear's support.

I bought one of their new awesome price 10gig 16 port switches (XS716T)

Unfortunately the combo copper/sfp+ ports don't seem to actually negotiate 10gig on the copper side.

I can take the same device and cables that link up on ports 12/13 and put them on ports 15/16 and they no longer get 10gig speeds.

(Example: Imgur: The most awesome images on the Internet )

According to Netgear tier 3 support one of these pictures also says that port 16 is running at 10gig speeds.... I can't even.

Besides that it seems to be a very effective 14 port 10GBASE-T switch.

 

[aero]

Did you test the combo ports with SFP+ as well?

 

[Ancients]

Nope. I don't have any SFP+ gear, just piles of CAT6(a). Which is why I went with 10GBASE-T gear.

Any anyone in my area (New Mexico) has some loaners, I would be glad to report on it.

 

[cptbjorn]

what happens when you set them to 10G?

 

[Patriot]

What are you connecting to the switch?

 

[Ancients]

Ok. Thanks to getting my hands on some more 10G hardware the ports (15/16) seem to have a hardware incompatibility with my server hardware ( Supermicro X10SDV-8C-TLN4 )

Another Netgear switch ( a S3300-28X) connected and linked at 10G no problem using the same Cat6 cable.

So yay! Progress!

Hopefully Netgear support will keep looking into this.

 

[Ancients]

Reviving an old thread for updates.

Netgear took about a month and change but it is resolved.
They sent me a custom firmware for the switch which did the trick. Hopefully the fix rolls out in the next release.

 

[Jerry Renwick]

It takes a month to fix it, unbelievable, hope you work through it !

 

[aero]

That's actually a pretty darn quick turnaround for a fix to be published if OP was the first to report the behavior to them.

 

[Ancients]

As someone who works in software, I was pretty happy with the turnaround time after I got escalated to an engineer.

The week it took to finally get to that point was lame though.

 

[distracted247]

I started reading this expecting doom and gloom but them sending you custom firmware specifically to resolve your issue sounds like a massive result!

 

[trippehh]

Pretty much every Broadcom Trident II based switch seems to have had this problem with the Xeon D's built-in NIC, and fixed firmware has just barely started showing up.

You'd think Intel / board vendors did some interop testing with one of the most popular switch chipsets before release, but you would be wrong it seems.