SnapRAID is new and written by a non-native English speaker, so the website is not spectacular.
FlexRAID has been around a while, but the author seems to like to force users to be beta testers, and has never been really conscientious about documentation. But he does reply to questions in his forums. Sometimes, if he is not on an extended sabbatical from FlexRAID.
Obviously, they are both niche products. People with TeraBytes of static data are not a large percentage of the population. I prefer SnapRAID, since it is open source. FlexRAID is more mature, but it also depends on the author, who has been erratic in the past. With SnapRAID, if the author disappeared, it is likely some other developer would take over, since it is open source. With FlexRAID, the author says he would release the code if he abandoned it, but I take that with a grain of salt since he has disappeared for months with no word in the past.
I am running a linux server, so I did not have to choose between hardware RAID and snapshot RAID at the beginning. Linux has good software RAID with mdadm, and that can exist alongside snapshot RAID -- all I needed was HBAs with enough ports for 24 hot swap bays. With Windows, you may need to decide earlier, since Windows software RAID is not very good. Although most hardware RAID cards can be configured to pass-thru drives, so you could change your mind later, albeit at the expense of wasting money on hardware RAID cards when you only needed HBAs.
I agree that this conversation should probably be moved to a different thread and/or group.