Intel DC S3700 fail

hlhjedsfg

Member
Feb 2, 2018
39
8
8
32
Hi,

Got second hand Intel DC S3700 400Gb (Dell branded SSDSC2BA400G3T).

One of the unit don't work after shippment, isdct say "BAD_CONTEXT_1042 UB".

Anyone have an idea to unbrick this ?

isdct.PNG

windows_ba28.PNG

Smart of the failed drive :

Code:
root@SuperSAN:~# smartctl -a /dev/sdj
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.19.0-8-amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Intel 730 and DC S35x0/3610/3700 Series SSDs
Device Model:     INTEL SSDSC2BA400G3T
Serial Number:    BTTV25200265400HGN
LU WWN Device Id: 5 001517 8f35aba28
Add. Product Id:  DELL(tm)
Firmware Version: 5DV1DL08
User Capacity:    400 088 457 216 bytes [400 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 T13/2015-D revision 3
SATA Version is:  SATA 2.6, 6.0 Gb/s
Local Time is:    Fri May  8 17:21:52 2020 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
No failed Attributes found.

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Total time to complete Offline
data collection:         (    0) seconds.
Offline data collection
capabilities:              (0x00)     Offline data collection not supported.
SMART capabilities:            (0x0000)    Automatic saving of SMART data                    is not implemented.
Error logging capability:        (0x00)    Error logging supported.
                    General Purpose Logging supported.
SCT capabilities:            (0x003d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

Read SMART Error Log failed: scsi error unit attention reported, try again

Read SMART Self-test Log failed: scsi error aborted command

Selective Self-tests/Logging not supported
dmesg output when plugin the failed drive :

Code:
[ven. mai  8 17:20:54 2020] scsi 0:0:17:0: Direct-Access     ATA      INTEL SSDSC2BA40 DL08 PQ: 0 ANSI: 6
[ven. mai  8 17:20:54 2020] scsi 0:0:17:0: SATA: handle(0x0028), sas_addr(0x300062b200f2b713), phy(19), device_name(0x0000000000000000)
[ven. mai  8 17:20:54 2020] scsi 0:0:17:0: enclosure logical id (0x500062b200f2b700), slot(9)
[ven. mai  8 17:20:54 2020] scsi 0:0:17:0: enclosure level(0x0000), connector name(     )
[ven. mai  8 17:20:54 2020] scsi 0:0:17:0: atapi(n), ncq(n), asyn_notify(n), smart(y), fua(n), sw_preserve(y)
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: Power-on or device reset occurred
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: Attached scsi generic sg9 type 0
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] 781422768 512-byte logical blocks: (400 GB/373 GiB)
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] 4096-byte physical blocks
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] Write Protect is off
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] Mode Sense: 9b 00 10 08
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] Write cache: enabled, read cache: enabled, supports DPO and FUA
[ven. mai  8 17:20:54 2020] scsi_io_completion_action: 4 callbacks suppressed
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 Sense Key : Illegal Request [current]
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 Add. Sense: Logical block address out of range
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[ven. mai  8 17:20:54 2020] print_req_error: 4 callbacks suppressed
[ven. mai  8 17:20:54 2020] print_req_error: critical target error, dev sdj, sector 0
[ven. mai  8 17:20:54 2020] buffer_io_error: 3 callbacks suppressed
[ven. mai  8 17:20:54 2020] Buffer I/O error on dev sdj, logical block 0, async page read
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#3413 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#3413 Sense Key : Illegal Request [current]
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#3413 Add. Sense: Logical block address out of range
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#3413 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[ven. mai  8 17:20:54 2020] print_req_error: critical target error, dev sdj, sector 0
[ven. mai  8 17:20:54 2020] Buffer I/O error on dev sdj, logical block 0, async page read
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 Sense Key : Illegal Request [current]
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 Add. Sense: Logical block address out of range
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[ven. mai  8 17:20:54 2020] print_req_error: critical target error, dev sdj, sector 0
[ven. mai  8 17:20:54 2020] Buffer I/O error on dev sdj, logical block 0, async page read
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 Sense Key : Illegal Request [current]
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 Add. Sense: Logical block address out of range
[ven. mai  8 17:20:54 2020] sd 0:0:17:0: [sdj] tag#1321 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[ven. mai  8 17:20:54 2020] print_req_error: critical target error, dev sdj, sector 0
[ven. mai  8 17:20:54 2020] Buffer I/O error on dev sdj, logical block 0, async page read
[ven. mai  8 17:20:54 2020] ldm_validate_partition_table(): Disk read failed.
.........
An finally, the the smart test before shipping, when the drive was working :

Code:
smartctl 7.0 2018-12-30 r4883 [FreeBSD 11.3-RELEASE-p7 amd64] (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Intel 730 and DC S35x0/3610/3700 Series SSDs
Device Model:     INTEL SSDSC2BA400G3T
Serial Number:    BTTV25200265400HGN
LU WWN Device Id: 5 001517 8f35aba28
Add. Product Id:  DELL(tm)
Firmware Version: 5DV1DL08
User Capacity:    400,088,457,216 bytes [400 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 T13/2015-D revision 3
SATA Version is:  SATA 2.6, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Apr 19 23:49:30 2020 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x02)    Offline data collection activity
                    was completed without error.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (   60) seconds.
Offline data collection
capabilities:              (0x79) SMART execute Offline immediate.
                    No Auto Offline data collection support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   1) minutes.
Extended self-test routine
recommended polling time:      (  60) minutes.
Conveyance self-test routine
recommended polling time:      (  60) minutes.
SCT capabilities:            (0x003d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   130   130   039    Pre-fail  Always       -       781422854
  5 Reallocated_Sector_Ct   0x0033   099   099   001    Pre-fail  Always       -       19
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       26341
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       46
 13 Read_Soft_Error_Rate    0x0032   128   100   000    Old_age   Always       -       781422854
179 Used_Rsvd_Blk_Cnt_Tot   0x0033   099   099   010    Pre-fail  Always       -       19
180 Unused_Rsvd_Blk_Cnt_Tot 0x0032   100   100   000    Old_age   Always       -       66442
181 Program_Fail_Cnt_Total  0x003a   100   100   000    Old_age   Always       -       0
182 Erase_Fail_Count_Total  0x003a   100   100   000    Old_age   Always       -       19
184 End-to-End_Error        0x0032   100   100   000    Old_age   Always       -       0
194 Temperature_Internal    0x0022   100   100   000    Old_age   Always       -       36
195 Hardware_ECC_Recovered  0x0032   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 CRC_Error_Count         0x003e   100   100   000    Old_age   Always       -       0
201 Unknown_SSD_Attribute   0x0033   100   100   010    Pre-fail  Always       -       678609683095
226 Workld_Media_Wear_Indic 0x0032   100   100   000    Old_age   Always       -       65535
227 Workld_Host_Reads_Perc  0x0032   100   100   000    Old_age   Always       -       65535
228 Workload_Minutes        0x0032   100   100   000    Old_age   Always       -       65535
233 Media_Wearout_Indicator 0x0032   100   100   000    Old_age   Always       -       50512394
245 Unknown_Attribute       0x0032   085   085   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%     26340         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
For what I've read, only one S3700 failure reported by Patrick 3 years ago : https://forums.servethehome.com/index.php?threads/very-excited-first-intel-dc-s3700-failing.14459/

Thank's
 

hlhjedsfg

Member
Feb 2, 2018
39
8
8
32
Thank's for the tips, didn't know HDAT2 before.

I try, but show errors on blocks and sectors. So I think the drive is dead =/
 

hlhjedsfg

Member
Feb 2, 2018
39
8
8
32
Sadly this is a second hand Dell branded, so can't RMA to Intel directly, and don't have original bill =/
 

Tourman

New Member
Nov 24, 2016
21
20
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40
Sadly this is a second hand Dell branded, so can't RMA to Intel directly, and don't have original bill =/
Doesn't matter. I RMAd an ebay Intel SSD without needing a receipt. I was even able to cross ship.

Just try it. Worse thing they will say is no...
 
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hlhjedsfg

Member
Feb 2, 2018
39
8
8
32
Fast answer of the support :

The product is End Of Life, due to this our support is limited. The product is out of warranty as well 04/02/2018 and we can't provide you with a replacement. In order to recover the data you might try some Data Recovery Services.
:confused:
 

Rand__

Well-Known Member
Mar 6, 2014
6,135
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Well that at least implies that if it was under warranty they might replace it despite being a Dell branded one, thats good to know:)
 
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Tourman

New Member
Nov 24, 2016
21
20
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That sucks, but if it was under warranty they'd replace it. My specific drive was under warranty, so I guess I lucked out.
 
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