"NO RETURNS" displayed on ebay is meaningless in regards to getting an item DOA or an item that stops working.
You have 2 or 3 options.
- Open claim with ebay, seller MUST take back DOA or broken items.
- Open claim with PayPal within xDays (paypal gives like 45 or 60 days to 'return' a broken item, even DOA can be used after weeks)
- Open claim with CC company you used to pay through paypal for dead / broken / etc. item.
The "No Returns" on ebay is mostly for "i don't like it" or "not what I expected"... broken items can always be claimed, returned, and refunded back to you. Some sellers have "No Returns and DOA Claim within xDays of receiving item" I've yet to have those 'hold' to their (usually) very limited return window.
And, also keep in mind if EBAY closes your case and you lose you can always go to paypal and try directly on there, and then if that doesn't work your CC.
Hope that helps some people feel more comfortable.