Hi All
Starting to feel real stupid with this one but today I decided to upgrade my vCenter 6.0 to 6.5 since Veeam 9.5 Update 1 is available and supports this new version of vSphere.
Before starting the upgrade I ensured:
1) SSH was enabled on the vCSA 6.0 appliance
2) I set DRS on the cluster to manual mode
I then proceed to start the upgrade using the ISO but when I get to the "Connect to source appliance" step it keep telling me that the password is incorrect. I know the password is correct as I can use it to login to the PSC, web client host etc. Here is what the log says:
What else can I try to authenticate to get past this screen?
I am trying to upgrade a vCenter appliance 6.0 Update 2 to a 6.5 appliance (ie: not using Windows for vCenter at all anywhere).
Thanks!
Starting to feel real stupid with this one but today I decided to upgrade my vCenter 6.0 to 6.5 since Veeam 9.5 Update 1 is available and supports this new version of vSphere.
Before starting the upgrade I ensured:
1) SSH was enabled on the vCSA 6.0 appliance
2) I set DRS on the cluster to manual mode
I then proceed to start the upgrade using the ISO but when I get to the "Connect to source appliance" step it keep telling me that the password is incorrect. I know the password is correct as I can use it to login to the PSC, web client host etc. Here is what the log says:
2017-01-21T14:10:26.159Z - info: LogLevel: debug
2017-01-21T14:10:26.259Z - info: Underlying platform for the OS is: win32
2017-01-21T14:10:26.259Z - info: Number of cpus is: 1
2017-01-21T14:10:26.259Z - info: Speed of cpus is: 2100
2017-01-21T14:10:26.260Z - info: RAM is: 4 GB
2017-01-21T14:10:26.262Z - debug: wizardTitle: {WORKFLOW_NAME} - Stage 1: Deploy appliance
2017-01-21T14:10:41.499Z - debug: wizardTitle: Upgrade - Stage 1: Deploy appliance
2017-01-21T14:10:41.499Z - info: Feature switch VUMUpgradeEnabled: true
2017-01-21T14:10:45.416Z - debug: eulaTxtUrl: eula_en.html
2017-01-21T14:10:47.417Z - debug: wizardTitle: Upgrade - Stage 1: Deploy appliance
2017-01-21T14:10:55.674Z - debug: Source VC IP address in DOM input value is: vcsa.domain.com
2017-01-21T14:10:55.674Z - debug: Source VC IP Value in data model is: vcsa.domain.com
2017-01-21T14:10:55.674Z - debug: Source VC IP Value in data model after correction is: vcsa.domain.com
2017-01-21T14:11:21.572Z - debug: Source VC IP address in DOM input value is: vcsa.domain.com
2017-01-21T14:11:21.572Z - debug: Source VC IP Value in data model is: vcsa.domain.com
2017-01-21T14:11:21.572Z - debug: Source VC IP Value in data model after correction is: vcsa.domain.com
2017-01-21T14:11:24.536Z - debug: Source VC IP address in DOM input value is: vcsa.domain.com
2017-01-21T14:11:24.552Z - debug: Source VC IP Value in data model is: vcsa.domain.com
2017-01-21T14:11:24.552Z - debug: Source VC IP Value in data model after correction is: vcsa.domain.com
2017-01-21T14:11:26.384Z - debug: Source Host IP address in DOM input value is: vcsa.domain.com
2017-01-21T14:11:26.384Z - debug: Source Host IP Value in data model is: vcsa.domain.com
2017-01-21T14:11:26.384Z - debug: Source Host IP Value in data model after correction is: vcsa.domain.com
2017-01-21T14:11:29.950Z - info: THUMBPRINT(vCenterAppliance): 72:7A:59:AC:2D:87:AA:40:C1:62F:EF:EF:F8:5EE:F6:7DD:19
2017-01-21T14:11:29.982Z - info: THUMBPRINT(esxiHost): 72:7A:59:AC:2D:87:AA:40:C1:62F:EF:EF:F8:5EE:F6:7DD:19
2017-01-21T14:11:31.928Z - debug: Got data accessing the vCenter Url: https://vcsa.domain.com:443/
2017-01-21T14:11:31.928Z - info: login() to source VC:vcsa.domain.com
2017-01-21T14:11:31.929Z - info: initializing vsphere API connection to vcsa.domain.com:443
2017-01-21T14:11:33.374Z - info: vimService apiType: VirtualCenter, version: 6.0.0
2017-01-21T14:11:33.444Z - debug: session does not exist: vcsa.domain.com, administrator@domain.local
2017-01-21T14:11:33.444Z - debug: Logging in to vcsa.domain.com:443 as administrator@domain.local
2017-01-21T14:11:33.855Z - info: Logged in to vcsa.domain.com:443 as administrator@domain.local, session: 520c34cf-d2a2-811a-1fdb-e86de8764389
2017-01-21T14:11:33.857Z - info: Login successful to source VC, IP: vcsa.domain.com
2017-01-21T14:11:33.857Z - info: login() to host managing the source VC:vcsa.domain.com
2017-01-21T14:11:33.857Z - info: initializing vsphere API connection to vcsa.domain.com:443
2017-01-21T14:11:34.015Z - info: vimService apiType: VirtualCenter, version: 6.0.0
2017-01-21T14:11:34.110Z - debug: session exists: vcsa.domain.com, administrator@domain.local, 520c34cf-d2a2-811a-1fdb-e86de8764389
2017-01-21T14:11:34.115Z - info: successfully logged out from vcsa.domain.com, administrator@domain.local, 520c34cf-d2a2-811a-1fdb-e86de8764389
2017-01-21T14:11:34.117Z - info: initializing vsphere API connection to vcsa.domain.com:443
2017-01-21T14:11:34.361Z - info: vimService apiType: VirtualCenter, version: 6.0.0
2017-01-21T14:11:34.362Z - debug: Logging in to vcsa.domain.com:443 as administrator@domain.local
2017-01-21T14:11:34.673Z - info: Logged in to vcsa.domain.com:443 as administrator@domain.local, session: 5298d05e-9b24-afed-adf8-f3bd1fe3179d
2017-01-21T14:11:34.674Z - debug: session sharing: sourceVcVim with sourceHostVim
2017-01-21T14:11:34.674Z - info: Login successful to host for source VC, IP: vcsa.domain.com:443
2017-01-21T14:11:34.675Z - info: sourceVcService: Source VC Version=6, minVersion=5.5, maxVersion=6.5
2017-01-21T14:11:34.675Z - info: Source VC, version: 6.0.0, isOSLinux: true
2017-01-21T14:11:34.676Z - debug: isIp: vcsa.domain.com: false
2017-01-21T14:11:34.680Z - debug: vcsa.domain.com: dnsResolve : [ '192.168.30.9' ]
2017-01-21T14:11:34.680Z - debug: vcsa.domain.com: dnsResolve : [ '2001:xxx:xxx:30::9' ]
2017-01-21T14:11:34.682Z - debug: ips associated with vcsa.domain.com: [ '192.168.30.9', '2001:xxx:xxxx:30::9' ]
2017-01-21T14:11:34.682Z - debug: getVmWithIPFQDN: hostName vcsa.domain.com is associated with [ '192.168.30.9', '2001:xxx:xxxx:30::9' ]
2017-01-21T14:11:34.752Z - debug: token:undefined, length:28, running total:28
2017-01-21T14:11:34.756Z - debug: vm found by hostName: vcsa.domain.com
2017-01-21T14:11:34.756Z - debug: getVmWithIPFQDN numVms:17
2017-01-21T14:11:34.769Z - info: VM with hostName vcsa.domain.com: { _type: 'VirtualMachine',
_moid: 'vm-1869',
config: { template: false },
guest:
{ hostName: 'vcsa',
ipAddress: '192.168.30.9',
net: [ [Object] ] },
name: 'vCSA 6',
summary:
{ storage:
{ committed: 131628612521,
uncommitted: 6625,
unshared: 122863747072,
timestamp: 2017-01-21T14:02:17.943Z } } }
2017-01-21T14:11:34.770Z - info: VM Identifier for Source VC: vm-1869
2017-01-21T14:11:36.137Z - debug: initiateFileTransferFromGuest error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.139Z - debug: Failed to get fileTransferInfo:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.139Z - debug: Failed to get url of file in guest vm:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.139Z - error: Error in getting fileData for nodeType. Error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.139Z - error: Failed to read the nodetype, Error: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.140Z - error: Root login failed for source VC: Failed to authenticate with the guest operating system using the supplied credentials.
Whats so strange is that you can see in the log before the failures that the login with the credentials worked! My forward and reverse DNS is in place, time is set correctly and the passwords are correct.2017-01-21T14:10:26.259Z - info: Underlying platform for the OS is: win32
2017-01-21T14:10:26.259Z - info: Number of cpus is: 1
2017-01-21T14:10:26.259Z - info: Speed of cpus is: 2100
2017-01-21T14:10:26.260Z - info: RAM is: 4 GB
2017-01-21T14:10:26.262Z - debug: wizardTitle: {WORKFLOW_NAME} - Stage 1: Deploy appliance
2017-01-21T14:10:41.499Z - debug: wizardTitle: Upgrade - Stage 1: Deploy appliance
2017-01-21T14:10:41.499Z - info: Feature switch VUMUpgradeEnabled: true
2017-01-21T14:10:45.416Z - debug: eulaTxtUrl: eula_en.html
2017-01-21T14:10:47.417Z - debug: wizardTitle: Upgrade - Stage 1: Deploy appliance
2017-01-21T14:10:55.674Z - debug: Source VC IP address in DOM input value is: vcsa.domain.com
2017-01-21T14:10:55.674Z - debug: Source VC IP Value in data model is: vcsa.domain.com
2017-01-21T14:10:55.674Z - debug: Source VC IP Value in data model after correction is: vcsa.domain.com
2017-01-21T14:11:21.572Z - debug: Source VC IP address in DOM input value is: vcsa.domain.com
2017-01-21T14:11:21.572Z - debug: Source VC IP Value in data model is: vcsa.domain.com
2017-01-21T14:11:21.572Z - debug: Source VC IP Value in data model after correction is: vcsa.domain.com
2017-01-21T14:11:24.536Z - debug: Source VC IP address in DOM input value is: vcsa.domain.com
2017-01-21T14:11:24.552Z - debug: Source VC IP Value in data model is: vcsa.domain.com
2017-01-21T14:11:24.552Z - debug: Source VC IP Value in data model after correction is: vcsa.domain.com
2017-01-21T14:11:26.384Z - debug: Source Host IP address in DOM input value is: vcsa.domain.com
2017-01-21T14:11:26.384Z - debug: Source Host IP Value in data model is: vcsa.domain.com
2017-01-21T14:11:26.384Z - debug: Source Host IP Value in data model after correction is: vcsa.domain.com
2017-01-21T14:11:29.950Z - info: THUMBPRINT(vCenterAppliance): 72:7A:59:AC:2D:87:AA:40:C1:62F:EF:EF:F8:5EE:F6:7DD:19
2017-01-21T14:11:29.982Z - info: THUMBPRINT(esxiHost): 72:7A:59:AC:2D:87:AA:40:C1:62F:EF:EF:F8:5EE:F6:7DD:19
2017-01-21T14:11:31.928Z - debug: Got data accessing the vCenter Url: https://vcsa.domain.com:443/
2017-01-21T14:11:31.928Z - info: login() to source VC:vcsa.domain.com
2017-01-21T14:11:31.929Z - info: initializing vsphere API connection to vcsa.domain.com:443
2017-01-21T14:11:33.374Z - info: vimService apiType: VirtualCenter, version: 6.0.0
2017-01-21T14:11:33.444Z - debug: session does not exist: vcsa.domain.com, administrator@domain.local
2017-01-21T14:11:33.444Z - debug: Logging in to vcsa.domain.com:443 as administrator@domain.local
2017-01-21T14:11:33.855Z - info: Logged in to vcsa.domain.com:443 as administrator@domain.local, session: 520c34cf-d2a2-811a-1fdb-e86de8764389
2017-01-21T14:11:33.857Z - info: Login successful to source VC, IP: vcsa.domain.com
2017-01-21T14:11:33.857Z - info: login() to host managing the source VC:vcsa.domain.com
2017-01-21T14:11:33.857Z - info: initializing vsphere API connection to vcsa.domain.com:443
2017-01-21T14:11:34.015Z - info: vimService apiType: VirtualCenter, version: 6.0.0
2017-01-21T14:11:34.110Z - debug: session exists: vcsa.domain.com, administrator@domain.local, 520c34cf-d2a2-811a-1fdb-e86de8764389
2017-01-21T14:11:34.115Z - info: successfully logged out from vcsa.domain.com, administrator@domain.local, 520c34cf-d2a2-811a-1fdb-e86de8764389
2017-01-21T14:11:34.117Z - info: initializing vsphere API connection to vcsa.domain.com:443
2017-01-21T14:11:34.361Z - info: vimService apiType: VirtualCenter, version: 6.0.0
2017-01-21T14:11:34.362Z - debug: Logging in to vcsa.domain.com:443 as administrator@domain.local
2017-01-21T14:11:34.673Z - info: Logged in to vcsa.domain.com:443 as administrator@domain.local, session: 5298d05e-9b24-afed-adf8-f3bd1fe3179d
2017-01-21T14:11:34.674Z - debug: session sharing: sourceVcVim with sourceHostVim
2017-01-21T14:11:34.674Z - info: Login successful to host for source VC, IP: vcsa.domain.com:443
2017-01-21T14:11:34.675Z - info: sourceVcService: Source VC Version=6, minVersion=5.5, maxVersion=6.5
2017-01-21T14:11:34.675Z - info: Source VC, version: 6.0.0, isOSLinux: true
2017-01-21T14:11:34.676Z - debug: isIp: vcsa.domain.com: false
2017-01-21T14:11:34.680Z - debug: vcsa.domain.com: dnsResolve : [ '192.168.30.9' ]
2017-01-21T14:11:34.680Z - debug: vcsa.domain.com: dnsResolve : [ '2001:xxx:xxx:30::9' ]
2017-01-21T14:11:34.682Z - debug: ips associated with vcsa.domain.com: [ '192.168.30.9', '2001:xxx:xxxx:30::9' ]
2017-01-21T14:11:34.682Z - debug: getVmWithIPFQDN: hostName vcsa.domain.com is associated with [ '192.168.30.9', '2001:xxx:xxxx:30::9' ]
2017-01-21T14:11:34.752Z - debug: token:undefined, length:28, running total:28
2017-01-21T14:11:34.756Z - debug: vm found by hostName: vcsa.domain.com
2017-01-21T14:11:34.756Z - debug: getVmWithIPFQDN numVms:17
2017-01-21T14:11:34.769Z - info: VM with hostName vcsa.domain.com: { _type: 'VirtualMachine',
_moid: 'vm-1869',
config: { template: false },
guest:
{ hostName: 'vcsa',
ipAddress: '192.168.30.9',
net: [ [Object] ] },
name: 'vCSA 6',
summary:
{ storage:
{ committed: 131628612521,
uncommitted: 6625,
unshared: 122863747072,
timestamp: 2017-01-21T14:02:17.943Z } } }
2017-01-21T14:11:34.770Z - info: VM Identifier for Source VC: vm-1869
2017-01-21T14:11:36.137Z - debug: initiateFileTransferFromGuest error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.139Z - debug: Failed to get fileTransferInfo:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.139Z - debug: Failed to get url of file in guest vm:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.139Z - error: Error in getting fileData for nodeType. Error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.139Z - error: Failed to read the nodetype, Error: Failed to authenticate with the guest operating system using the supplied credentials.
2017-01-21T14:11:36.140Z - error: Root login failed for source VC: Failed to authenticate with the guest operating system using the supplied credentials.
What else can I try to authenticate to get past this screen?
I am trying to upgrade a vCenter appliance 6.0 Update 2 to a 6.5 appliance (ie: not using Windows for vCenter at all anywhere).
Thanks!