Hi Everyone,
Tugm4470 issued me a FedEx Waybill and Commercial Invoice for the return of 4 x 32GB 3200 RDIMM memory, to be exchanged for 2 x 64GB 2933 RDIMM memory.
I then purchased 4 x 64GB 2933 RDIMM memory and when they arrived I swapped out the 4 x 32GB modules and returned them using his supplied paperwork and the packaging that sent the 4 x 64GB modules. Everything was very well packaged and paperwork was in order for the return.
I dropped it to the local FedEx shipping facility and there was a delay of about 4-5 days at the Chinese customs because the Commercial Invoice which Tugm supplied did not provide anywhere near the level of information required by the agent (item type: GIFT and description: MEMORY). So I spoke to FedEx, got the case number and received their email with the details added to the initial case description and created a new Commercial Invoice and sent the Word doc and PDF to Tugm. I asked if he could contact the agent as requested in the FedEx case - the agent had included his email and phone number in China.
Tugm said that he will contact FedEx, which he did and eventually it got sorted and the package was delivered to him. I had kept him updated on things and asked for confirmation that he had received the package, which he did.
TLDR: it is now 7 days since Tugm confirmed receiving it and he has not responded to my request to progress (so that I can purchase more memory). The memory was in pristine condition just as it was shipped to me (used) and the expectation was that he would test and when happy I would use the credit/refund to purchase more. A pretty exchange process.
During these 7 days I sent more messages to Tugm, asking him if he could give me store credit to purchase more of the same 64GB 2933 RDIMM memory he sent me in the last shipment. Still he did not reply and so I then asked him that if that is too difficult perhaps he could just refund the money (minus the agreed amount to cover the return shipping) and I will then make the purchase. Still no reply.
I've asked him to please respond so that we can get this purchase completed, as I need to increase the memory in my homelab (Epyc 7452 on Supermicro H12SSL-i, purchased in October 2023 from Tugm).
Tugm4470 might be unable to respond but if anyone here is in communication with him can you please advise me and perhaps ask him to contact to make the purchase and get it shipped. He knows me as "nw.we_94". I also intend to purchase from Tugm another 2 x 64GB modules in the new year to max out the motherboard with 8 x 64GB. Thanks guys.
FYI here is my communication since Tugm's last response:
Tugm4470 issued me a FedEx Waybill and Commercial Invoice for the return of 4 x 32GB 3200 RDIMM memory, to be exchanged for 2 x 64GB 2933 RDIMM memory.
I then purchased 4 x 64GB 2933 RDIMM memory and when they arrived I swapped out the 4 x 32GB modules and returned them using his supplied paperwork and the packaging that sent the 4 x 64GB modules. Everything was very well packaged and paperwork was in order for the return.
I dropped it to the local FedEx shipping facility and there was a delay of about 4-5 days at the Chinese customs because the Commercial Invoice which Tugm supplied did not provide anywhere near the level of information required by the agent (item type: GIFT and description: MEMORY). So I spoke to FedEx, got the case number and received their email with the details added to the initial case description and created a new Commercial Invoice and sent the Word doc and PDF to Tugm. I asked if he could contact the agent as requested in the FedEx case - the agent had included his email and phone number in China.
Tugm said that he will contact FedEx, which he did and eventually it got sorted and the package was delivered to him. I had kept him updated on things and asked for confirmation that he had received the package, which he did.
TLDR: it is now 7 days since Tugm confirmed receiving it and he has not responded to my request to progress (so that I can purchase more memory). The memory was in pristine condition just as it was shipped to me (used) and the expectation was that he would test and when happy I would use the credit/refund to purchase more. A pretty exchange process.
During these 7 days I sent more messages to Tugm, asking him if he could give me store credit to purchase more of the same 64GB 2933 RDIMM memory he sent me in the last shipment. Still he did not reply and so I then asked him that if that is too difficult perhaps he could just refund the money (minus the agreed amount to cover the return shipping) and I will then make the purchase. Still no reply.
I've asked him to please respond so that we can get this purchase completed, as I need to increase the memory in my homelab (Epyc 7452 on Supermicro H12SSL-i, purchased in October 2023 from Tugm).
Tugm4470 might be unable to respond but if anyone here is in communication with him can you please advise me and perhaps ask him to contact to make the purchase and get it shipped. He knows me as "nw.we_94". I also intend to purchase from Tugm another 2 x 64GB modules in the new year to max out the motherboard with 8 x 64GB. Thanks guys.
FYI here is my communication since Tugm's last response:
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