Yeah, definitely regreted sending it in for RMA, if only I know it could take 8 months and cost me tons of money, with zero fault on my part...
And now I honestly ask for your suggestions.
It happened like this.
I bought an Asrockrack SP2C621D16-2T on October 30 2022.
The board came in with no visual defects. I bought it for backup purposes in case when I need to replace my other boards, so I put it away for some time. When I finally decided to use it, this happens:
I had a few DDR4, heatsinks and three supported CPUs at that time, but whatever parts I changed, socket 1 G1 channel was never recognized, and all the parts worked perfectly on socket 2. I end up took it as a cold solder joint under the socket, and asked for RMA on about April 26 2023 and shipped it back after worker's day. This is when nightmare begun.
After a month the board was returned, as is. What they were saying is basically that the board is perfectly normal, then they claimed that the parts are dirty and there are bent pins when asked about the details. I actually have sent over the crystal clear picture of the socket to them before.
These are the picture I took each time I shipped the board. Can you really find any pin that's even close to bending? By the way, I always follow the protocols to the letter when installing the CPU, using plastic bracklet to fix the CPU onto the heatsink before putting both on the board, so my hand won't get even close to the socket when installing, therefore no chance of accidentally bending pins at all.
(The original is 4 times clearer, but STH can't process files that large.)
By the way, there's one thing I can't understand. Why did they need an entire month just to tell that the board is good? And when asked about which pin was bent, they didn't know either.
Whatever, I contacted an Asrockrack's agent in beijing, and let him check the motherboard, and request again if needed. He was quite helpful, so I did what he asked, and sent the motherboard along with a CPU and dram modules back for testing on June 19 2023. Then it went to Taiwan for RMA again.
And you guessed it, the board returned as is, again, on July 31, and the problem persists. They're still blaming other parts for this problem. I was phasing out LGA4189 platform for LGA4677, so when they asked me to test again, I borrowed two good CPUs and two different heatsinks from two of my friends, and even sent the board to someone else for testing, and not a single time was G1 channel recognized if I remember.
After a month and a half of misery, they ended up agreed to change the board, but only if I send the whole set including CPU, memory, and heatsink for testing. This increased the shipping fee quite a bit. I was a bit frustrated but still accepted.
And you know what? This time it took them another month and a half to find out that the motherboard is good, again. It had been more than 7 months since I shipped it back the first time, I already had no use for this board after that many months since all my platforms were upgraded, so I asked nicely about if I can change the board to an LGA4677 or AMD board with cheaper listed price at the time(for example, sample boards or boards without 10Gb network). They ignored this but finally agreed to change the board. I accepted this offer. But I wouldn't be posting if it's the end of it.
Yeah, of course they didn't pay the tariffs. And it's a lot, probably due to the CPU they wanted me to send. This is kind of the last straw for me.
Let's look at the whole thing at once.The board was shipped three times back and forth, wasting nearly 8 months, with them keep denying the problem in the process. I payed shipping fees three times and all the taxes, nearly 300 CNY in total. And that's not including the shipping of multiple rented parts. All costs considered, it's about twice the price of just asking some repair shop to change the socket, and nobody would require 8 months to do that.
So I bought this board a little more than 1 year ago, spent some extra 400 CNY on nothing, and never got to use it once, because 8 months of its lifetime was spent by Asrockrack's RMA department trying to prove that this board has no defects, which is not true, proven by multiple testers.
If I have to guess, I would think they just spent a lot of time adjusting the pins. Cold solder joints can sometimes work in theory, they just have to keep tweaking the pins and heatsink pressure and eventually get lucky at a point, since they had one to two months each time when I sent the board to them. Is it stable? Looks not.
Now the board is sitting in the delivery shop, with 89 CNY of tax awating to be paid. I honestly don't know what to do this point. Do I just say farewell to all the wasted time and money and accept the board which I may never use again, or should I ask them to at least pay the tariffs, or should I ask them again about changing to a newer(but possibly lower end) board, which I could actually use? I would gladly pay for all the taxes involved, as at least it's something I can use.
Thank you.
And now I honestly ask for your suggestions.It happened like this.
I bought an Asrockrack SP2C621D16-2T on October 30 2022.
The board came in with no visual defects. I bought it for backup purposes in case when I need to replace my other boards, so I put it away for some time. When I finally decided to use it, this happens:
I had a few DDR4, heatsinks and three supported CPUs at that time, but whatever parts I changed, socket 1 G1 channel was never recognized, and all the parts worked perfectly on socket 2. I end up took it as a cold solder joint under the socket, and asked for RMA on about April 26 2023 and shipped it back after worker's day. This is when nightmare begun.
After a month the board was returned, as is. What they were saying is basically that the board is perfectly normal, then they claimed that the parts are dirty and there are bent pins when asked about the details. I actually have sent over the crystal clear picture of the socket to them before.
These are the picture I took each time I shipped the board. Can you really find any pin that's even close to bending? By the way, I always follow the protocols to the letter when installing the CPU, using plastic bracklet to fix the CPU onto the heatsink before putting both on the board, so my hand won't get even close to the socket when installing, therefore no chance of accidentally bending pins at all.
(The original is 4 times clearer, but STH can't process files that large.)
By the way, there's one thing I can't understand. Why did they need an entire month just to tell that the board is good? And when asked about which pin was bent, they didn't know either.
Whatever, I contacted an Asrockrack's agent in beijing, and let him check the motherboard, and request again if needed. He was quite helpful, so I did what he asked, and sent the motherboard along with a CPU and dram modules back for testing on June 19 2023. Then it went to Taiwan for RMA again.
And you guessed it, the board returned as is, again, on July 31, and the problem persists. They're still blaming other parts for this problem. I was phasing out LGA4189 platform for LGA4677, so when they asked me to test again, I borrowed two good CPUs and two different heatsinks from two of my friends, and even sent the board to someone else for testing, and not a single time was G1 channel recognized if I remember.
After a month and a half of misery, they ended up agreed to change the board, but only if I send the whole set including CPU, memory, and heatsink for testing. This increased the shipping fee quite a bit. I was a bit frustrated but still accepted.
And you know what? This time it took them another month and a half to find out that the motherboard is good, again. It had been more than 7 months since I shipped it back the first time, I already had no use for this board after that many months since all my platforms were upgraded, so I asked nicely about if I can change the board to an LGA4677 or AMD board with cheaper listed price at the time(for example, sample boards or boards without 10Gb network). They ignored this but finally agreed to change the board. I accepted this offer. But I wouldn't be posting if it's the end of it.
Yeah, of course they didn't pay the tariffs. And it's a lot, probably due to the CPU they wanted me to send. This is kind of the last straw for me.
Let's look at the whole thing at once.The board was shipped three times back and forth, wasting nearly 8 months, with them keep denying the problem in the process. I payed shipping fees three times and all the taxes, nearly 300 CNY in total. And that's not including the shipping of multiple rented parts. All costs considered, it's about twice the price of just asking some repair shop to change the socket, and nobody would require 8 months to do that.
So I bought this board a little more than 1 year ago, spent some extra 400 CNY on nothing, and never got to use it once, because 8 months of its lifetime was spent by Asrockrack's RMA department trying to prove that this board has no defects, which is not true, proven by multiple testers.
If I have to guess, I would think they just spent a lot of time adjusting the pins. Cold solder joints can sometimes work in theory, they just have to keep tweaking the pins and heatsink pressure and eventually get lucky at a point, since they had one to two months each time when I sent the board to them. Is it stable? Looks not.
Now the board is sitting in the delivery shop, with 89 CNY of tax awating to be paid. I honestly don't know what to do this point. Do I just say farewell to all the wasted time and money and accept the board which I may never use again, or should I ask them to at least pay the tariffs, or should I ask them again about changing to a newer(but possibly lower end) board, which I could actually use? I would gladly pay for all the taxes involved, as at least it's something I can use.
Thank you.
