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The Intel Atom C2000 Series Bug – Why it is so quiet

Discussion in 'STH Main Site Posts' started by Patrick Kennedy, Feb 7, 2017.

  1. Patrick

    Patrick Administrator
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    I suspect Intel is doing this.

    Also - the silicon re-spin parts are not out yet which means that is not going to help.
     
    #41
    gigatexal likes this.
  2. voodooFX

    voodooFX Active Member

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    I'we got my a1sri 2558f on January 10th
    Is there a way to check if it has the "platform workaround fix" already applied?

    Anyway this bug is something that just kills the board while it's running or what?
     
    #42
  3. Patrick

    Patrick Administrator
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    I do know a common symptom is that the board will not post and you can get diagnostic information to see if it is indeed the issue via console.

    Let me see if I can get a script.
     
    #43
  4. voodooFX

    voodooFX Active Member

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    Thanks!

    So the fix is never reboot, easy :D:D
     
    #44
  5. Patrick

    Patrick Administrator
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    I am not sure that is accurate, just that the failure behavior is a failure to post.
     
    #45
  6. dealcorn

    dealcorn New Member

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    Has Supermicro provided any guidance beyond the standard RMA procedure for possible warranty issues? Is an extended warranty possible or likely for affected motherboards? Is it possible to speculate whether the bug is more susceptible to 24/7 operations vs normally off operation with daily, or more frequent, WoL?
     
    #46
  7. shlagevuk

    shlagevuk New Member

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    I've bought an Asrock 2750d4i in 2015, it was dead 16 month latter, with symptom indicating a CPU failure (ipmi was still available).

    I hope there will be some kind of official communication about this so I can return my board for warrantly against hidden defect (French law)
     
    #47
  8. Patrick

    Patrick Administrator
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    @shlagevuk at 16 months it is very unlikely to be this issue.
     
    #48
  9. fta

    fta New Member

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    That is my experience. My NAS was hung when I got up this morning. Power cycled it, and it won't boot now. It lasted 2 years and 1 week.
     
    #49
  10. Yamabushi

    Yamabushi New Member

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    Uhhh... that is definitely not what I wanted to hear. I was hoping I'd only be at risk on reboots. :(
     
    #50
  11. Diavuno

    Diavuno Active Member

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    Nothing I've seen outside of RMA

    They are pretty awesome with RMA stuff, just give them call.
     
    #51
  12. KaHaR

    KaHaR New Member

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    I sent an RMA request via their support page referencing the Intel errata and they sent me an RMA# the next day. This was for a board I got off of eBay too.
     
    #52
  13. Diavuno

    Diavuno Active Member

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    NICE
     
    #53
  14. Kev

    Kev Member

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    This has been my RMA experience with super micro as well. RMA accepted and cross shipped me a board in 2 days and now I will bring back my old board and drop it off instead of shipping it since I am local. Cool!
     
    #54
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  15. Evan

    Evan Well-Known Member

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    I asked some very specific questions to 2 different vendors and they said they either don't want to or can't answer my questions. Which is rather frustrating as just for interest I would love to know how the fix is managed.
     
    #55
  16. vvu

    vvu New Member

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    Proactively RMA'd a board through supermicro. I haven't had a chance to install it yet but I think I found Intel's platform fix. Its very minor, two bodge wires.

    Sorry for bad photo, I just don't have patience to setup a rig to photograph PCB's.

    [​IMG]
     
    #56
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  17. vvu

    vvu New Member

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    Just an update on this. I swapped the board today. Unless the board revs are different I can confirm the bodge wires did not exist on my old board.
     
    #57
    Patrick likes this.
  18. Yamabushi

    Yamabushi New Member

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    Very interesting!
     
    #58
  19. fl0w

    fl0w New Member

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    Hi, sorry for digging up this topic, but do you think Supermicro is still offering mobo replacement? I just sent them a RMA request, I hope they will offer a mobo swap.
     
    #59
  20. britinpdx

    britinpdx Active Member

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    I sent SM (USA) an A1SRi-2758F motherboard for repair on Feb 13th. I did not request an advanced exchange, just sent in the board for "repair for AVR54 bug". SM shipped back the board on Feb 22nd.
     
    #60
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