Supermicro X10DRi-T, lost IPMI keyboard/mouse

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trumee

Member
Jan 31, 2016
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Hello,

I have a Supermicro X10DRi-T motherboard. It has been working fine for few years. Today I noticed that the keyboard and mouse dont work in Remote Control(iKVM/HTML5). It used to work fine before.

Booting up linux throws a few messages,
Code:
[    5.038814] usb 3-14: new full-speed USB device number 6 using xhci_hcd
[    5.188841] usb 3-14: device descriptor read/64, error -71
[ 5.468783] usb 3-14: device descriptor read/64, error -71
[ 5.738776] usb 3-14: new full-speed USB device number 7 using xhci_hcd
[ 5.888776] usb 3-14: device descriptor read/64, error -71
[ 6.158773] usb 3-14: device descriptor read/64, error -71
[ 6.278809] usb usb3-port14: attempt power cycle
[ 6.988803] usb 3-14: new full-speed USB device number 8 using xhci_hcd
[ 6.988953] usb 3-14: Device not responding to setup address.
[ 7.208967] usb 3-14: Device not responding to setup address.
[ 7.428824] usb 3-14: device not accepting address 8, error -71
[ 7.588781] usb 3-14: new full-speed USB device number 9 using xhci_hcd
[ 7.588901] usb 3-14: Device not responding to setup address.
[ 7.818866] usb 3-14: Device not responding to setup address.
[ 8.038772] usb 3-14: device not accepting address 9, error -71
[ 8.039002] usb usb3-port14: unable to enumerate USB device
I dont see the keyboard and mouse in lsusb,

Code:
#lsusb
Bus 002 Device 002: ID 8087:8002 Intel Corp. 8 channel internal hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:800a Intel Corp. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Any idea what could be the issue?

Thanks
 

trumee

Member
Jan 31, 2016
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I was digging into the system logs and found that the devices were working fine in February 2021,

Code:
Feb 17 23:20:18 nas kernel: usb 3-14: new high-speed USB device number 6 using xhci_hcd
Feb 17 23:20:18 nas kernel: usb 3-14: New USB device found, idVendor=0557, idProduct=7000, bcdDevice= 0.00
Feb 17 23:20:18 nas kernel: usb 3-14: New USB device strings: Mfr=0, Product=0, SerialNumber=0
Feb 17 23:20:18 nas kernel: hub 3-14:1.0: USB hub found
Feb 17 23:20:18 nas kernel: usb 3-14.1: new low-speed USB device number 7 using xhci_hcd
Feb 17 23:20:18 nas kernel: usb 3-14.1: New USB device found, idVendor=0557, idProduct=2419, bcdDevice= 1.00
Feb 17 23:20:18 nas kernel: usb 3-14.1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
Feb 17 23:20:18 nas kernel: input: HID 0557:2419 as /devices/pci0000:00/0000:00:14.0/usb3/3-14/3-14.1/3-14.1:1.0/0003:0557:2419.0002/input/input2
Feb 17 23:20:18 nas kernel: hid-generic 0003:0557:2419.0002: input,hidraw1: USB HID v1.00 Keyboard [HID 0557:2419] on usb-0000:00:14.0-14.1/input0
Feb 17 23:20:18 nas kernel: input: HID 0557:2419 as /devices/pci0000:00/0000:00:14.0/usb3/3-14/3-14.1/3-14.1:1.1/0003:0557:2419.0003/input/input3
Feb 17 23:20:18 nas kernel: hid-generic 0003:0557:2419.0003: input,hidraw2: USB HID v1.00 Mouse [HID 0557:2419] on usb-0000:00:14.0-14.1/input1
 

trumee

Member
Jan 31, 2016
222
12
18
54
Found a Supermicro FAQ for another board with similar symptoms. It seems that the BMC firmware update may have broken the keyboard/mouse support.

Can BMC firmware be downgraded, and is there any place to download an old firmware?