SuperMicro socket repair?

[frogtech]

I got some LGA 2011 boards from a seller on ebay, unfortunately they arrived with damaged pins.

Anyway, I posed the idea of having the seller let me keep them and refund me and I can pay SM for repairs. The seller came back and asked what a fair partial refund is.

Does anyone have experience contacting Supermicro for board repair and how much does it cost for them to replace sockets?

 

[T_Minus]

SuperMicro RMA After Warranty Expiration

@PigLover says $80-100 per-repair.

Others have commented sometime repair was free, but I'm doubting CPU pin repair = free probably more along the lines of the SM board I bricked they would fix the bios free as their bios tool didn't work either...

 

[PigLover]

IIRC, last time I did an RMA with SM where they replaced the socket on an LGA1155 board it was just under $100, shipped and returned. An LGA2011 socket should be a bit more, but not much.

Personally I'd ask them for a return and full refund and be done with it. It's likely not worth the hassle.

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[PigLover]

@T_Minus types faster than I do

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[frogtech]

Thanks for the prompt response guys. I will see how the seller feels.

 

[RobertFontaine]

SM isnt quick with repairs but that they do them and at a reasonable price is very appreciated from this basement lab.

 

[frogtech]

Minor, semi-unrelated update. Of the 1 out of the 3 boards that seemed to have good sockets, turns out the IPMI isn't working. Bah. I really don't have great luck with 2011 boards on the first go around when it comes to ebay.

 

[bmacklin]

Who caused the damage? Seller or you?

 

[frogtech]

They arrived like that. They had socket covers on but I always inspect sockets first thing. The seller doesn't have inventory to offer replacement so I doubt it was his/her fault. Probably improperly handled when they were liquidated.

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