They wouldn't let me RMA/Return an item a couple days past their "30 day" window, even though items were NIB and I've done couple grand monthly now for a few months. I hassled with them a couple days that turned to weeks. I even offered to take a $160/hit for store credit to purchase different items that would have me shelling out additional $250 (total purchase ~$1200). NOPE, they refused that too. Their BBB rating is terrible, for poor customer service. The company is run by bean counters that don't understand or care about customers or b2b relationships, it's VERY obvious by their replies about WHY they denied my RMA. "We pay more now so we can't take it back". to "We have too much in stock so we can't take it back". They used those plus other #/excuses, which I understand but as a customer who's going to dump $ back into your biz that's a terrible choice to show me you can't do refunds past 30 days for NIB items. The Fix! Turns out if you use American Express you may be in luck with returns, they have a program that extends the return to 90 days for "like new" items. Max 1k/year $300/item. Since the invoice is itemized each of the same RAM is a different AMEX RETURN claim ... ie: it takes a good amount of time on the phone but it looks like I should get near 100% back minus shipping. I think this is going to be a longer process than a "Chargeback" but it's the "legit" way to return an item that's new or "like new" to AMEX and get your $ back.