Seagate Savvio 10k.5 on LSI 9260-4-i problem

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karlb12

New Member
Aug 26, 2012
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I have decided to upgrade from 3,5" to 2,5" drives and installed Seagate Savvio 10K.5 SED models ST9600005SS. I receive a "Warning" ID 92 in LSI Megaraid Storage Manager log stating "PD is not supported" even though all the drives are recognized correctly. I cannot configure the drives as the "create virtual drives" icon is grayed out. LSI SAS WebBIOS also cannot save any configurations: all drives are listed as "Unconfigured good" SED (unsupported). I have not ventured into CLI commands area yet but suspect they will not help as the drives are "unconfigured good" already.
The SAS drives are brand new and are OK.
LSI 9260-4i works great with all other drives including Seagate Cheetah 15K.7 SED ST3300557SS. In my experience 9260-4i was able to handle pretty much any SAS drives I through at it.
I did update the firmware on 9260-4i to the latest version - same result.
Does anyone know if LSI 9260-4i with the latest firmware supports ST9600005SS drive or any other of the new Savvio SED drives? I suspect that Savvio 10k.5 SED drives are just too new and there is no LSI 9260 firmware for them yet. Why would 9260 have an issue with my drives and how do I solve them? Does anyone run Savvio 10k.5 drives on LSI 9260/9280 controllers? Thank you.
 

Patrick

Administrator
Staff member
Dec 21, 2010
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If I were in your shoes I would call LSI. I would have expected that to work.
 

karlb12

New Member
Aug 26, 2012
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I did get in touch with LSI and here is the official reply from LSI Support:

"Please note, the drive model ST9600005SS has not been qualified for the Hardware Compatibility List of the LSI MegaRAID 9260 series controllers. We recommend only using drives which are listed as compatible in order to avoid any issues. For more information about compatible devices, I've attached a link to the HCL below.

Interoperability
& Compatibility

http://www.lsi.com/support/Pages/interoperability.​aspx

MegaRAID 926x/928x Series 6Gb/s SAS
Controllers (Interoperability Report)

http://www.lsi.com/downloads/Public/RAID Control​lers/RAID Controllers Common Files/MegaRAID...

Thank you for contacting LSI technical support! Please, don’t hesitate to contact us for further assistance.

Kindest Regards,

Scott Dykes
Technical Support Engineer
RAID Storage Division

LSI Corporation
4165 Shackleford Road
Norcross, GA 30093
Phone: 1-800-633-4545
Fax: 1-678-728-1214
support@lsi.com
www.lsi.com"

I certainly hope LSI and Seagate will be able to fix this real fast in the new LSI Magaraid firmware.