[Resolved] SAS9305-24i not detecting all disks

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EeyoreDK

Member
Jul 29, 2015
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Hi

I have strange problem. My new 9305-24i only detects 16 out of 24 disks. Port 5 and 6 on the top edge of the card does not detect any disks at all. I have tried connecting it with different cables, to different backplanes and even relocating the HBA to my workstation and connecting it directly to a disk. Nothing works on these two ports, so I RMA it and the new one does exactly the same. Port 1-4 detects the 16 disks just fine, but nothing on port 5 and 6. The HBA came with the latest firmware and BIOS, but I flashed it using MegaRAID for windows, just to make sure, but no change.

sas3flash -o -testlsall, returns the following

1603456142438.png

Have you experienced anything like this?

Hardware :
Asrock x470 Taichi
AMD Ryzen 3400G
SAS9305-24i connected with SFF-8643 to SFF-8087 to backplane (I have tested all cables and backplanes and they work fine on port 1-4)
SATA HDD's are a mix of WD120EMAZ and ST8000AS0002
 
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gea

Well-Known Member
Dec 31, 2010
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1,195
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DE
Can you see all disks in Windows?

When the 9305 -24i comes out, there were some problems with driver and tools that only support max 16 disks. Only newer drivers then support the 24 port models.

Maybe this is a problem of sas3flash only.
 
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EeyoreDK

Member
Jul 29, 2015
44
3
8
49
No, the disks on port 5 and 6 are not shown in either Windows or when entering HBA configuration at boot (CTRL+C)
 
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EeyoreDK

Member
Jul 29, 2015
44
3
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49
Just put together my old Supermicro x9scm-f to test it in that one. In the BIOS disk are detected on port 1-4 but not 5-6. In Server 2019, no disks are detected on any port.
 
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EeyoreDK

Member
Jul 29, 2015
44
3
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The company I got it from tested the first one that I RMA’ed and they forund a solutiion.
The trick was to erase everything excl. Manufacturing area before flashing the firwmvare and BIOS onto the HBA. They did it in DOS, which I could not get working, as I was getting “ERROR: Failed to initialize PAL. Exiting program.”, but I got it working in EFI shell. Below are the DOS commands to use
  • Sas3flsh -o -e 6 (erase everything excl. Manufacturing area)
  • Sas3flsh -f firmwarefile
  • Sas3flsh -b biosfile
They believe that the cards (refurbished) by mistake had been flashed with 16 port firmware, but still was reporting to be a 24 port card.
 
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