Power outage bricked Hasivo switch?

[eager-learner]

I had a power outage this morning, and despite having a UPS, I think the outage lasted long enough that the battery ran out and my Hasivo S1100WP-8GT-1XGT-SE network switch lost power.

When power returned, the “PWR” LED blinked rapidly and repeatedly. None of the other LEDs lit, even with PCs plugged in. Furthermore, those PCs reported the network cable was unplugged, even when it was not.

I’ve tried leaving the switch unplugged from power for an hour and trying again. I’ve tried holding the reset button down for 10 seconds. I’ve tried both “dumb” and “web” modes (rebooting after each change). Other than the constantly blinking power LED, the unit seems unresponsive.

I have three questions:

• What might have caused this issue? A power outage seems relatively innocuous, and I’d like to avoid this happening to my remaining Hasivo switch.
• Is there anything else I should try to troubleshoot or revive the unit?
• Is there any value in keeping this (bricked?) unit (e.g., spare parts for my remaining Hasivo switch of the same model)?

 

[bugacha]

I doubt you will find more info here, altho I found this thread

https://forums.servethehome.com/index.php?threads/hasivo-switch-doa-model-s1100wp-8gt-1xgt-se.44465/

Contact Hasivo on AliExpress or on this email hxmr@hasivo.com

Maybe they can help with it

 

[eager-learner]

Thank you! Yeah, I saw that thread. There, the power LED blinked initially and then stayed solid. My LED is in constant rave mode

I'll try that email you suggested. My unit is 13 months old, but maybe there's a chance they can diagnose the issue

 

[eager-learner]

Although I haven't received any helpful information from Hasivo support on AliExpress (and none via email). I'm confident that the Hasivo switch is bricked.

I'm now debating whether to buy an identical replacement switch from Hasivo/MokerLink, or pay about twice the price for the TP-Link SG2210XMP-M2 (8x 2.5Gb, 2x 10Gb SFP+, PoE, managed).

I've had only good experiences with TP-Link unmanaged home switches. Are their SMB switches and support just as reliable (or at least more so than Hasivo)? This post mentions poor hardware reliability.

 

[thigobr]

Another option on this price range is the Zyxel XMG1915-10EP

 

[eager-learner]

Before I dispose of the non-responsive Hasivo switch, I opened it up.

The solidified substance at the base of this heat sink seems suspicious. Is this normal, heat damage, or sloppy installation? This is behind the 10GBase-T port, with the front (port side) of the switch along the right of the picture.

 

[klui]

Looks like the IC melted.

 

[Matt84]

Mine just went into rave mode. I popped the lid and found plastic oozed out the chip behind the 10gbe NIC.

 

[Matt84]

Update on this, the plastic oozing out must be glue when they built the switch. I found another post of this forum talking the switch flashing PWR light is a boot failure, but you can access the switch on 192.168.1.1 so I plugged the switch in, hit that address and a cut down UI appeared. I contacted Hasivo over AliExpress and they emailed me the firmware for 1.9.1 so I tried it and it took ages but eventually the switch rebooted, config in tact. Only use this firmware if your switch is model S1100W-8GT-1XGT-SE

 

[darksaboteur]

Update on this, the plastic oozing out must be glue when they built the switch. I found another post of this forum talking the switch flashing PWR light is a boot failure, but you can access the switch on 192.168.1.1 so I plugged the switch in, hit that address and a cut down UI appeared. I contacted Hasivo over AliExpress and they emailed me the firmware for 1.9.1 so I tried it and it took ages but eventually the switch rebooted, config in tact. Only use this firmware if your switch is model S1100W-8GT-1XGT-SE

Thanks for the firmware, its the latest version I can find online.
I flashed it to my S1100WP-8GT-1XGT-SE and can confirm PoE still works

 

[kellson]

This just happened to my S600WP-5GT-1SX-SE
But it's not working for me via 192.168.1.1....

Tried using TTL cable and same result

https://forums.servethehome.com/index.php?threads/bricked-hasivo-switch-after-firmware-update.47163/