Hey all,
I am going through a storage update of my ZFS pool. The plan is to buy larger drives, a couple at a time for the next 12 weeks, and one by one replace the drives in my pool with larger ones, to autoexpand it.
After some research, I decided to go with Seagates 10TB Enterprise v6 drives, based on a combination of the fact that they are enterprise drives sealed with helium, decent price compared to HGST, and they came with 5 years of manufactuers warranty...
...or so I thought.
I just got the first two drives last week, and decided to look up the serial numbers in Seagates Warranty Validation tool to see if I could get their production date. (I want to make sure they are from different dates to limit the risk of multiple drives failing at the same time.
To my surprise, the warranty validation tool told me they were OEM drives, and not covered by Seagate warranty.
I immediately contacted Newegg. They informed me that Newegg has a 30 day return policy, and after that the warranty is through the manufacturer. They confirmed that their store page indeed listed the drives as having 5 years of warranty, and asked me if I had contacted Seagate directly to make sure this wasn't an error.
So, I gave Seagate a call. They confirmed to me that the two serial numbers I provided were indeed OEM drives, originally sold to Supermicro International, and that they would not be honoring any warranty for them.
Has anyone else ever had this happen?
I'm waiting for Newegg to get back to me, as they said they'd look into it further for me. Both drives have passed 4 sweeps of badblocks (which took over 115 hours each) and one is already resilvered into my pool. If Newegg and Seagate don't figure things out and honor the 5 year warranty, I am going to have to return the drives, which would be a major pain in the ass at this point.
I'm just glad I checked the serial numbers when new, and didnt wait until I had a problem in a few years, only to make fighting this battle much harder.
I am going through a storage update of my ZFS pool. The plan is to buy larger drives, a couple at a time for the next 12 weeks, and one by one replace the drives in my pool with larger ones, to autoexpand it.
After some research, I decided to go with Seagates 10TB Enterprise v6 drives, based on a combination of the fact that they are enterprise drives sealed with helium, decent price compared to HGST, and they came with 5 years of manufactuers warranty...
...or so I thought.
I just got the first two drives last week, and decided to look up the serial numbers in Seagates Warranty Validation tool to see if I could get their production date. (I want to make sure they are from different dates to limit the risk of multiple drives failing at the same time.
To my surprise, the warranty validation tool told me they were OEM drives, and not covered by Seagate warranty.
I immediately contacted Newegg. They informed me that Newegg has a 30 day return policy, and after that the warranty is through the manufacturer. They confirmed that their store page indeed listed the drives as having 5 years of warranty, and asked me if I had contacted Seagate directly to make sure this wasn't an error.
So, I gave Seagate a call. They confirmed to me that the two serial numbers I provided were indeed OEM drives, originally sold to Supermicro International, and that they would not be honoring any warranty for them.
Has anyone else ever had this happen?
I'm waiting for Newegg to get back to me, as they said they'd look into it further for me. Both drives have passed 4 sweeps of badblocks (which took over 115 hours each) and one is already resilvered into my pool. If Newegg and Seagate don't figure things out and honor the 5 year warranty, I am going to have to return the drives, which would be a major pain in the ass at this point.
I'm just glad I checked the serial numbers when new, and didnt wait until I had a problem in a few years, only to make fighting this battle much harder.