Hi all,
This is a rather special question and i'll try to keep the story short.
For some time i've been selling out of old stuff that was decommed from my working place (they didn't mind). I got in contact with a guy from a huge global reselling company and we've been doing many succesfull deals so far. Our latest one however has ended up in a weird situation.
In november we agreed on a deal of 45 drives for x amount of money. Package was sent and received (there was some complications since my fiancee managed to "re-use" a label. However about a month and a half after it was received and put up for testing, the sales guy tells me that 30 of these drives are not working. Apparently they don't even mount in their testing server. The guy says that megaraid reports "unconfigured bad, unsupported). Here's some facts about how I prep the sale first:
- I run a complete Killdisk (always save certs and I have these for the drives as well)
- I make sure that none is predicted to fail (S.M.A.R.T.)
- I always pack the drives securely and in antistatic bags (one for each).
- In this case, the sales guy said that there was no physical damage on the shipping package.
Anyone has an idea of what this could be? I mean 30 out of 45 drives which fails is a lot and all of the drives came out of newly decommissioned production servers. Some where even a few months old. On the drives themselves I also don't see any damage.
I do however, think it's a little late to come 1-1,5 months after receiving the drives and say something is wrong with them? I know they test the drives but I cannot control what they might have been trying to do to the drives.
Anyone got some advice? I like to be a fair person but I dont know any place where you could come back after a month (given the product is sold without guarantee which it is here) and claim that the purchased product doesn't work?
I tried to mount one of the drives in my FreeNAS server and got this:
Jan 13 10:15:26 NAS da8 at mps0 bus 0 scbus3 target 23 lun 0
Jan 13 10:15:26 NAS da8: <IBM-ESXS ST9600205SS B556> Fixed Direct Access SPC-4 SCSI device
Jan 13 10:15:26 NAS da8: Serial Number 6XR1S4JP0000B225BZWD
Jan 13 10:15:26 NAS da8: 600.000MB/s transfers
Jan 13 10:15:26 NAS da8: Command Queueing enabled
Jan 13 10:15:26 NAS da8: Attempt to query device size failed: NOT READY, Logical unit not ready, cause n
On the first 15 drives I had 3 that mounted just fine, 2 which doesn't even get recognized and 10 which gives the unsupported message. Could this be firmware?
- Chris
This is a rather special question and i'll try to keep the story short.
For some time i've been selling out of old stuff that was decommed from my working place (they didn't mind). I got in contact with a guy from a huge global reselling company and we've been doing many succesfull deals so far. Our latest one however has ended up in a weird situation.
In november we agreed on a deal of 45 drives for x amount of money. Package was sent and received (there was some complications since my fiancee managed to "re-use" a label. However about a month and a half after it was received and put up for testing, the sales guy tells me that 30 of these drives are not working. Apparently they don't even mount in their testing server. The guy says that megaraid reports "unconfigured bad, unsupported). Here's some facts about how I prep the sale first:
- I run a complete Killdisk (always save certs and I have these for the drives as well)
- I make sure that none is predicted to fail (S.M.A.R.T.)
- I always pack the drives securely and in antistatic bags (one for each).
- In this case, the sales guy said that there was no physical damage on the shipping package.
Anyone has an idea of what this could be? I mean 30 out of 45 drives which fails is a lot and all of the drives came out of newly decommissioned production servers. Some where even a few months old. On the drives themselves I also don't see any damage.
I do however, think it's a little late to come 1-1,5 months after receiving the drives and say something is wrong with them? I know they test the drives but I cannot control what they might have been trying to do to the drives.
Anyone got some advice? I like to be a fair person but I dont know any place where you could come back after a month (given the product is sold without guarantee which it is here) and claim that the purchased product doesn't work?
I tried to mount one of the drives in my FreeNAS server and got this:
Jan 13 10:15:26 NAS da8 at mps0 bus 0 scbus3 target 23 lun 0
Jan 13 10:15:26 NAS da8: <IBM-ESXS ST9600205SS B556> Fixed Direct Access SPC-4 SCSI device
Jan 13 10:15:26 NAS da8: Serial Number 6XR1S4JP0000B225BZWD
Jan 13 10:15:26 NAS da8: 600.000MB/s transfers
Jan 13 10:15:26 NAS da8: Command Queueing enabled
Jan 13 10:15:26 NAS da8: Attempt to query device size failed: NOT READY, Logical unit not ready, cause n
On the first 15 drives I had 3 that mounted just fine, 2 which doesn't even get recognized and 10 which gives the unsupported message. Could this be firmware?
- Chris