Had a very poor experience trying to ask for After-sales support at minisforums.
The CPUs have improved over the years, but the Tech Support attitudes are still stuck in the Dark Ages
I am using the MS-A2 with Linux (Ubuntu Noble Numbat v 24.04.4 all patches applied).
Bought on Amazon in the past few weeks.
When I use the command 'reboot' (/usr/sbin/reboot), the system shuts down correctly all the way to the end, but then when rebooting, hangs with a blank black screen with the power LED on.
WRONG behavior. Expected behavior: system reboots correctly.
When I use the command 'poweroff' (/usr/sbin/poweroff), the system shuts down correctly as expected, and the power LED GOES OFF. Subsequently, pressing the power LED starts the system and it boots correctly.
CORRECT behavior
When I use the command 'systemctl reboot', the behavior is exactly the same as when I use the command 'reboot' above.
WRONG behavior. Expected behavior: system reboots correctly.
UEFI BIOS details:
BIOS version: 1.03
EC Version: 0.09
Build date and time: 12/16/2025 15:02:34
Hardware:
I have 2x 8GB DDR5 5600 SODIMM installed
Micron Technology SKU MTC4C10163S1SC56BD1 (A-Tech branded)
I am using a PCI-E 3.0 8x Broadcom /
LSI 9200-8e LSI SAS 6Gb/s SAS/SATA PCIe x8
External HBA card.
I am using a single NVME:
Samsung SSD 960 EVO 250GB (PCI-E 3.0 x4)
UEFI / BIOS settings that I have changed:
Advanced --> AMD CBS --> NBIO Common Options -->
AC Power Loss Options --> AC Loss Control --> Always On
Security --> Secure Boot --> Secure Boot --> Disabled
Anyone else has experienced this?
I tried to ask for technical support at
After-Sales Support, but I got an obnoxious answer from Jason @ minisforums support that said:
We regret to inform you that we do not currently provide technical support for the Linux system. We recommend you switch to the Windows system and check if the fault still occurs. If the problem persists after switching, there may be an issue with the hardware. If no fault appears on the Windows system, the problem is likely caused by the Linux system.