LSI Storage Authority and Ubuntu 20.04 problems

[ari2asem]

first of all....thanks everyone who tries to help me.
secondly....i am new to Linux, using it about 2 weeks.

i have LSI 9400-16i tri-mode HBA card in my system.
i want to install LSA (LSI Storage Authority) on Ubuntu 20.04, but no luck.

i downloaded the package directly from broadcom https://docs.broadcom.com/docs-and-downloads/raid-controllers/raid-controllers-common-files/007.018.004.000_LSA_Linux-x64.zip

when trying sudo ./install_deb.sh as per README
i get error ./RunDEB.sh: 9: Syntax error: "(" unexpected (expecting "}")

then i tried to manually install LSIStorageAuthority-007.018.004.000-1_amd64.deb and LSA_lib_utils2-8.00-1_amd64.deb and LSA_lib_utils-1.13-1_amd64.deb. manual install is done by double-clicking on DEB-files.
this went all well, without any error.

now trying to open LSA page on localhost:2463 (default settings during installations), i can't get to the page because it is not loading.
also tried with the ip-adres:2463...no luck.
also tried port 9000, no luck.

even disabling Linux firewall via GUFW (grahpical user interface of ufw), is not helping. still no login page of LSA.


anyone can help me??

 

[hindutool]

I had the exact same problem.

Are you trying to upgrade from a previous version?

What helped for me was to manually uninstall all deb packages and delete all directories by following the commands in the uninstall script. Then run the uninstall_DEB script again. Do both as root. I made sure there were no config files, or directories (the software is installed in /opt directory) in addition to uninstalling the deb files. I then ran the installation again as root.

Alternatively you can try running these commands as root:
$sudo bash ./install_DEB.sh
$bash ./install_DEB.sh

I was able to get the LSA to successfully install with the install script and even uninstall sucessfully with the uninstall script, but I cannot get the page to load... I still get the blank screen. I reached out to Broadcom, but they are just rehashing installation instructions.

The previous version worked for a while then stopped working, so I upgraded, and since then it is always a blank screen.

 

[ari2asem]

i have tried the options what you said.

- manual uninstall (delete all files)
- trying *.sh scripts gives me still error like i said in OP.

so, i give up.

 

[hindutool]

Try these things...

1) Create a root account
sudo passwd root

and then log in to the root account

su

2) Make sure you remove all the deb packages (i used a package manager like synaptic package manager) and searched for the packages that the install script was supposed to install. I made sure they were uninstalled AND purged (meaning all traces were removed)

3) Completely delete the lsi directory

4) After all of this try to run the uninstall_DEB script. If it does not work, just reboot your machine and using your package manager of choice make sure the packages are removed once re-booted.

I actually opened the uninstall script (nano unistall.DEB) and looked at its innards. I copied and pasted all the commands I could find to remove and purge the installed packages - The script used dpkg with some flags to do so. Also deleted all directories and subdirectories

Once re-booted login into the root account with su and re-run the install_DEB again from the root account. You can also use the bash command as root as well:

ie:

$bash ./install_DEB.sh

I got the program to install but it still gives me a blank screen. I am talking with broadcom support right now to see if we can find a resolution.

Don't lose heart just yet.

 

[ari2asem]

i am in.

what i did:
deleted all lsi and lsa files (everything) manually, purge, remove.

when you unzip 007.018.004.000_LSA_Linux-x64.zip file, you get these files.



try to move deleteOldVersion.sh and deleteOldVersion_deb.sh files to elsewhere.

and then run ./install_deb.sh as su (as you suggested)

i think those delete****.sh scripts are the cause of my problems

 

[hindutool]

Glad it worked. Did the web interface start up for you? I still cannot get the web interface working despite successful installation

 

[ari2asem]

yes, i can see login screen. i logged in as root because LSA server is run by root user


do you use all default server port values ??

try
localhost:2463 or localhost:9000

or these port numbers but with your internal network ip-adres, e.g. 192.168.1.223:2463

try to restart LSASASH-service
read about this in readme-file inside the zip

i installed LSA as standalone. no gateway, no direct agent. just Standalone

 

[hindutool]

I did the 2463 but not the 9000. I will try to reinstall as standalone. I installed the gateway version. Thanks. I will keep you posted. I'm you were able to get program to work.

 

[hindutool]

I got it. It started working after hard reboot

 

[ari2asem]

i am happy for you. you can login.

but i would like to know how did you fix it ??

just reboot computer ?? or did you also delete (or removed to another directory) REMOVE OLD VERSION scripts ?

because my errors with install_deb.sh was caused by delete-old-version scripts

 

[hindutool]

I did not have any issue like that. I did not re-install. I just did a hard reboot for another issue, and was then able to log in. Unfortunately the server is in New Orleans which has lost power so I cannot physically go to check on it. When It reboots it should hopefully still be working once power is restored.