Intel E610-XT4 Issue. Green Lights on Link But Not Seen in OS

[MiniKnight]

We've bought a new Intel E610-XT4. This is the PCIe version with 4 ports of 10Gbase-T. I'm at a loss.

We've updated to the newest ixgbe in Linux on all of the systems.
Dell
Lenovo
Supermicro
Asus consumer mobo

In all four systems we haven't seen the card show up in the OS as a PCIe device, much less presenting interfaces. If we plug a cable into the ports, both LEDs on the ports go solid green but they are not showing activity blinks and still not in the OS.

We bought the new card from distribution.

 

[Dev_Mgr]

Does lspci see the card (and is it just that the driver isn't loading), or does lspci not even see it?

edit: fixed order of "is" and "it".

 

[MiniKnight]

Does lspci see the card (and is it just that the driver isn't loading), or does lspci not even see it?

edit: fixed order of "is" and "it".

It isn't even showing up in lspci, ethtool, lshw.

I'd be worried it was just a bad riser slot, but in 4 different systems some we've tried 2 slots I don't think it's a slot, or the Intel branded P/N card just doesn't work in a system

 

[TrevorH]

If it's not in the output of lspci then it's not installed properly or the slot is disabled in the BIOS settings.

 

[splifingate]

I have an E610-XT4 in the PCIe 4.0 x4 slot in my SM H13SAE-MF. It has been effortless, and both ports operate at-spec.

Having (personally) experienced failed hardware over the past six months, it is extremely frustrating when something as simple as an add-in card would fail to produce the glowing results I had previously read-about.

It's not your fault when hardware fails to work

 

[nexox]

Look really closely at the board, most of my recent broken PCIe devices have had small (or really small) components knocked off, especially the nearly-microscopic coupling capacitors on the PCIe data traces near the slot edge.

 

[MiniKnight]

If it's not in the output of lspci then it's not installed properly or the slot is disabled in the BIOS settings.

We are going to try another system, but we have checked and it is installed properly in each. All of the slots are enabled with proper bifurcation settings.

 

[TrevorH]

I am suspecting that you either have a dead device - have you managed to get this to work in _any_ system at all? Or it has requirements that are not met by your system, I have no idea if resizeable bar support is required for any existing network card for example? or perhaps it's set up to use SR-IOV and you do not have that enabled?

My bet is that it's dead Jim.

 

[MiniKnight]

I suspect it is dead a dead device as well. Too many systems to have it not work in.