GamersNexus still has great written reviews, but it has been more and more sparse. I cannot handle listening to video content, especially when the interest is in monetization foremost.
With their Newegg situation, it obviously started with a mistake on Newegg's side, then miscommunication all along the way for both GamersNexus and Newegg. It could've been all avoided by being clear and firm from the start, and that starts by calling not emailing then escalating the issue straight away to get the attention of a supervisor/manager. Same goes for Amazon or any other major seller, not withstanding Amazon's dumb idea to mix stock from separate sellers to save warehouse space.
I've had mix-ups in the hundreds, and a few times, thousands of dollars with both Newegg and Amazon over the years with purchases for the business. All were resolved quickly with just a simple phone call. Once, the courier dropped off a package containing a $1,000+ component to the wrong address and Newegg sent me a new one the next day with no questions asked. When the random person showed up explaining they got my package, I contacted Newegg and sent the original package back.