HGST HUSMR7676BHP3Y1 firmware? (SN200 7.68Tb)

[ElCoyote_]

Hi,
I have a few of these (all on KNGND101) and I can see signs of more recent firmwares in a few places, e.g:

https://www.vmware.com/resources/compatibility/detail.php?deviceCategory=io&productid=44411

(says KNGND110).
I'm researching a failure to boot with iDRAC >= 5.00.yy.z if those drives are installed so I was wondering if anyone had firmware updates available?
Thank you,
Vincent

 

[anomaly]

I'm also interested, I have one unit of these. Did you grab them off an OEM build?

 

[ElCoyote_]

Hi @anomaly I went down the rabbit hole of HGST firmware updates. Please PM me your email and I will share the dropbox link with you.
My drives are Dell-Branded drives but they ran an HGST firmware.
I have since then updated my drives to KNGND122 and it resolved the iDRAC 5.00.yy.z issue.

 

[anomaly]

Thank you! WIll PM you now!

 

[Almighty]

For future reference you can request firmware from here: https://portal.wdc.com/s/ and after a little persistence (depending on which support rep you get) they'll provide update firmware for the HGST nvme ssd line (SN200, SN630, etc). You can also get your drives registered there (again after some persistence) and you can access downloads directly.

 

[ElCoyote_]

@Almighty I got told by WDC Support (Don Shields, who oversees the HGST drives) that the https://portal.wdc.com/s was for businesses, not for individuals. I agree, the above portal provides you with all of the downloads once your Serial is verified but they made the point clear that individuals with Enterprise Drives should go through the regular WDC support portal and that the support requests for HGST drives will eventually get routed to them anyway. I got a glimpse of the https://portal.wdc.com/s/ portal the first time I followed the rabbit hole because they thought I was affiliated with a Business but after that I got told to use the regular portal at:

Western Digital Client Support Login Page

Log in to your Western Digital support account. Check the status of your warranty, product registration, and support tickets.

support-en.hgst.com

 

[Almighty]

I just signed up with my company email and they approved it ha