I'm trying to update an old SG500X-24P that's running 1.2.0.81.
I've factory reset the switch, removed it from the stack, etc., etc.
I upgraded the bootcode to the oldest available 1.3.0.03 but I'm unable to switch to the (oldest available) 1.2.0.97, let alone the recommended 1.3.5.58 from the support site.
The webUI and TFTP will accept 1.2.0.97, but when I switch the active image, it reboots, then comes back up on 1.2.0.81 on factory defaults.
If I try to feed it anything newer (fw-wise, including the recommended 1.3.5.58) it rejects it, claiming "Copy failed; Copy: Illegal software format" -- this is via HTTP or TFTP.
I've tried Chrome and IE.
This thread tells me to go get 1.2.0.83; when I call, the tech says he can't find this firmware.
The Flash Memory log shows:
2011-Nov-23 07:48:48 Emergency %MSCM-F-UNKNOWNIOTERMID: Unknown IO Terminal ID - MSCMP_print_and_get_string_with_timeout ***** FATAL ERROR ***** Reporting Task: CNLD. Software Version: 1.2.0.81 (date 23-Nov-2011 time 15:44:09) 0x16a4a4 0x166fd8 0x69c3e8 0x47c478 0x481944 0x481b00 0x63bd4c 0x5c81e0 0x5c8b20 0x5b4b4c 0x5b4dcc 0x5b4 e30 0x5b500c 0x5b5060 0x5b57ac 0x5b5878 0x5b5a28 0x5adaf0 0x5ade6c 0x65153c 0x647e7c 0x648468 0x4aceac 0x4ae1f8 0x121d34 ***** END OF FATAL ERRO R *****
but it's unclear to me if this is at all related; the Cisco tech saw this error message as well and wasn't sure what to make of it.
Suggestions?
I've factory reset the switch, removed it from the stack, etc., etc.
I upgraded the bootcode to the oldest available 1.3.0.03 but I'm unable to switch to the (oldest available) 1.2.0.97, let alone the recommended 1.3.5.58 from the support site.
The webUI and TFTP will accept 1.2.0.97, but when I switch the active image, it reboots, then comes back up on 1.2.0.81 on factory defaults.
If I try to feed it anything newer (fw-wise, including the recommended 1.3.5.58) it rejects it, claiming "Copy failed; Copy: Illegal software format" -- this is via HTTP or TFTP.
I've tried Chrome and IE.
This thread tells me to go get 1.2.0.83; when I call, the tech says he can't find this firmware.
The Flash Memory log shows:
2011-Nov-23 07:48:48 Emergency %MSCM-F-UNKNOWNIOTERMID: Unknown IO Terminal ID - MSCMP_print_and_get_string_with_timeout ***** FATAL ERROR ***** Reporting Task: CNLD. Software Version: 1.2.0.81 (date 23-Nov-2011 time 15:44:09) 0x16a4a4 0x166fd8 0x69c3e8 0x47c478 0x481944 0x481b00 0x63bd4c 0x5c81e0 0x5c8b20 0x5b4b4c 0x5b4dcc 0x5b4 e30 0x5b500c 0x5b5060 0x5b57ac 0x5b5878 0x5b5a28 0x5adaf0 0x5ade6c 0x65153c 0x647e7c 0x648468 0x4aceac 0x4ae1f8 0x121d34 ***** END OF FATAL ERRO R *****
but it's unclear to me if this is at all related; the Cisco tech saw this error message as well and wasn't sure what to make of it.
Suggestions?