DOA HGST He10?

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llowrey

Active Member
Feb 26, 2018
167
140
43
An He10 (HUH721010AL4204) I purchased via eBay spins up but is not detected by my Adaptec ASR72405 but is detected by a SAS3008. The activity light stays lit but is in a repeating pattern of blinks where the duty cycle is ~1.75s on, 0.25s off. I have a bunch of identical drives so I know my systems tolerate them well.

This is what I get from smartctl:

Code:
=== START OF INFORMATION SECTION ===
Vendor:               HGST
Product:              HUH721010AL4204
Revision:             C386
Compliance:           SPC-4
LU is fully provisioned
Rotation Rate:        7200 rpm
Form Factor:          3.5 inches
Logical Unit id:      0x5000cca2512c####
Serial number:        7PGT####
Device type:          disk
Transport protocol:   SAS (SPL-3)
Local Time is:        Fri Oct 23 18:57:03 2020 EDT
device is NOT READY (e.g. spun down, busy)
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.
I get this from sginfo:

Code:
# sginfo -a /dev/sdh
INQUIRY response (cmd: 0x12)
----------------------------
Device Type                        0
Vendor:                    HGST
Product:                   HUH721010AL4204
Revision level:            C386

Serial Number '        7PGT####'

Read-Write Error Recovery mode page (0x1)
-----------------------------------------
AWRE                               1
ARRE                               1
TB                                 0
RC                                 0
EER                                0
PER                                0
DTE                                0
DCR                                0
Read Retry Count                   1
Correction Span                    0
Head Offset Count                  0
Data Strobe Offset Count           0
Write Retry Count                  1
Recovery Time Limit (ms)           0

Disconnect-Reconnect mode page (0x2)
------------------------------------
Buffer full ratio                  0
Buffer empty ratio                 0
Bus Inactivity Limit (SAS: 100us)  0
Disconnect Time Limit              0
Connect Time Limit (SAS: 100us)    0
Maximum Burst Size                 160
EMDP                               0
Fair Arbitration (fcp:faa,fab,fac) 0
DIMM                               0
DTDC                               0
First Burst Size                   0

Format Device mode page (0x3)
-----------------------------
Tracks per Zone                    65535
Alternate sectors per zone         0
Alternate tracks per zone          0
Alternate tracks per lu            0
Sectors per track                  1404
Data bytes per physical sector     512
Interleave                         1
Track skew factor                  0
Cylinder skew factor               0
Supports Soft Sectoring            0
Supports Hard Sectoring            1
Removable Medium                   0
Surface                            0

Rigid Disk Geometry mode page (0x4)
-----------------------------------
Number of cylinders                437400
Number of heads                    14
Starting cyl. write precomp        0
Starting cyl. reduced current      0
Device step rate                   0
Landing Zone Cylinder              0
RPL                                0
Rotational Offset                  0
Rotational Rate                    7200

Verify Error Recovery mode page (0x7)
-------------------------------------
EER                                0
PER                                0
DTE                                0
DCR                                0
Verify Retry Count                 1
Verify Correction Span (bits)      0
Verify Recovery Time Limit (ms)    0

Caching mode page (0x8)
-----------------------
Initiator Control                  0
ABPF                               0
CAP                                0
DISC                               0
SIZE                               0
Write Cache Enabled                1
MF                                 0
Read Cache Disabled                0
Demand Read Retention Priority     0
Demand Write Retention Priority    0
Disable Pre-fetch Transfer Length  65535
Minimum Pre-fetch                  0
Maximum Pre-fetch                  65535
Maximum Pre-fetch Ceiling          65535
FSW                                0
LBCSS                              0
DRA                                0
NV_DIS                             0
Number of Cache Segments           8
Cache Segment size                 0
Non-Cache Segment size             0

Control mode page (0xa)
-----------------------
TST                                0
TMF_ONLY                           0
D_SENSE                            1
GLTSD                              0
RLEC                               0
Queue Algorithm Modifier           0
QErr                               0
DQue [obsolete]                    0
TAS                                0
RAC                                0
UA_INTLCK_CTRL                     0
SWP                                0
RAERP [obs.]                       0
UAAERP [obs.]                      0
EAERP [obs.]                       0
ATO                                0
TAS                                0
AUTOLOAD MODE                      0
Ready AER Holdoff Period [obs.]    0
Busy Timeout Period                0
Extended self-test completion time 65535

Notch and Partition mode page (0xc)
-----------------------------------
Notched Drive                      1
Logical or Physical Notch          0
Max # of notches                   40
Active Notch                       0
Starting Boundary                  0x0
Ending Boundary                    0x6ac9800
Pages Notched                      00000000 0000100c

SAS logical unit mode page (0x18)
----------------------------------------------------
Transport Layer Retries            0

SAS SSP port control mode page (0x19)
-------------------------------------
Ready LED meaning                  0
I_T Nexus Loss time                2000
Initiator response time-out        2000

Power Condition mode page (0x1a)
--------------------------------
Idle                               1
Standby                            0
Idle Condition counter (100ms)     20
Standby Condition counter (100ms)  0

Informational Exceptions mode page (0x1c)
-----------------------------------------
PERF                               0
EBF                                0
EWASC                              1
DEXCPT                             0
TEST                               0
EBACKERR                           0
LOGERR                             0
MRIE                               3
Interval Timer                     0
Report Count                       0

mode page: 0x00   [Vendor (non-page format)]
---------------
0x00                               0x80
0x01                               0x0e
0x02                               0x00
0x03                               0x00
0x04                               0x00
0x05                               0x02
0x06                               0x00
0x07                               0x00
0x08                               0x00
0x09                               0x00
0x0a                               0x00
0x0b                               0x30
0x0c                               0x16
0x0d                               0x14
0x0e                               0x00
0x0f                               0x00
DOA or could it be in some funky OEM mode?
 

Whaaat

Active Member
Jan 31, 2020
315
166
43
Definitely dead drive. One typical reason for Not Ready state is that drive was seriously hit during operation, heads met spinning disks and were torn away, so the drive spins up but can no longer see the media. Return if possible.
 

T_Minus

Build. Break. Fix. Repeat
Feb 15, 2015
7,641
2,058
113
Same drives I sent 2 of 9 in for replacement... DOA :/
Bad shipping too