Broadcom LSI Storage Authority (LSA) SMTP Error: 9100

[AGTDenton]

Hi Guys

I think I have actually solved my problem whilst writing this post. But someone may be able to provide a workaround so I'll post it anyway.

Problem

I am trying to setup Email alerts via SMTP within the LSI Storage Authority management software, but when using the 'Test Configuration' button I receive the following error:​

Error Code: 9100 - Description: Test Email Failed

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Further Details

Firstly in doing this I discovered that the LSA software is not fully compatible with Edge Chromium.​

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Initially none of the Email settings were saving, then upon reading the official LSA Documentation realised the 'Mail Server' configuration tab was missing the 'Security Protocol' configuration and in general I received a number of different error messages.​

I fired up Internet Explorer and could now see the missing 'Security Protocol' config and the settings finally save using this browser, sad times.​

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So you'll need to use Internet Explorer for this:
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On the LSA Dashboard click on: User > Settings​

Within 'Settings' select the tab: Mail Server​

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For Office 365 I used the following SMTP settings:​

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Server: smtp.office365.com​

Port: 587​

Security Protocol: SSL/TLS​

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Save Settings​

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Now select the 'Email' tab​

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I removed the root address.​

Then added my E-Mail address​

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Save Settings again​

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System stats

LSA - v007.018.004.000​

Controller - MegaRAID SAS 9440-8i​

Driver Version - 7.715.04.00​

Firmware - 5.050.01-1292​

Solution (ish)

I finally spotted that Office 365 SMTP uses the STARTTLS protocol and it looks like the Broadcom LSA software may not support this.​

I tried all options on port 25 and 587 with no success.​

Sadly the 9440-8i is now discontinued so not expecting this to ever be resolved officially.​

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If anyone has a workaround or has got it working on STARTTLS for Office 365 please let me know.​

I suspect to resolve this would have to use an alternate SMTP service and I really can't be bothered to configure a SMTP relay as suggested by Intel, which is the only site listing this error.​

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How to Resolve Error Code: 9100 when Sending a Test email with the...

Explains possible reasons why Error Code: 9100 is seen when sending test email.

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