I recently had an Optane 905P M.2 380GB drive die on me. So I went on the Intel website to check and it said that its warranty is still active. However, when I follow through with trying to place a ticket, it won’t let me and kicks me back out to the support page. I also went on the Solidigm website which didn’t even cover Optane drives. Would anyone know if I can still get support from Intel to exchange a defective product that should still be under its 5 year warranty? Or am I out of luck? Many thanks!
Are Optane drives still under warranty?
- Thread starter ipreferpie
- Start date
Notice: Page may contain affiliate links for which we may earn a small commission through services like Amazon Affiliates or Skimlinks.
IIRC the Intel-SK Hynix deal on Solidigm excludes Optane. So you may have to remind Intel that they still own this storage product…
Make sure that you add this kind of heatsink as soon as you get a replacement (hopefully):
Many thanks for the email. I’ve sent it out and fingers crossed that they’ll reply. It’s funny that on the Intel website not only if I search using the SN# it shows my drive is still under warranty, but this site says that Intel still supports the 905P: Warranty Information for Intel® Optane™ SSDs and Modules
Surprising how they made the support site unusable if anyone files a request ticket for an Optane drive. I will update here if they reply.