Is Toshiba hard drive warranty replacement really this bad is is it just me?

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Fritz

Well-Known Member
Apr 6, 2015
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Sent a failed drive in first part of April and never received the replacement. Checked the status 3 weeks later and it shows as closed. I thought the drive must be on the way to me. As of today, still no replacement drive so I called. After being put on hold twice for like forever they finally told me it was setup for credit card refund which was incorrect. The lady apologized and said the drive would ship out as soon as it's available.
All this is completely stupid as I never gave then a CC # and there is no option for "cc refund" and since when do they refund money on a failed HD under warranty? :confused:

WD has by far the best RMA service on HD's. Think I'll stick with them from now on. Screw Toshiba.
 

CyberSkulls

Active Member
Apr 14, 2016
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Sent a failed drive in first part of April and never received the replacement. Checked the status 3 weeks later and it shows as closed. I thought the drive must be on the way to me. As of today, still no replacement drive so I called. After being put on hold twice for like forever they finally told me it was setup for credit card refund which was incorrect. The lady apologized and said the drive would ship out as soon as it's available.
All this is completely stupid as I never gave then a CC # and there is no option for "cc refund" and since when do they refund money on a failed HD under warranty? :confused:

WD has by far the best RMA service on HD's. Think I'll stick with them from now on. Screw Toshiba.
Sadly places like Reddit are riddled with Toshiba stories just like yours. I also only run WD drives now, Reds to be specific.


Sent from my iPhone using Tapatalk
 

Fritz

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Apr 6, 2015
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Thanks. I'll avoid them from now on. I particularly like that you can buy the shipping label at the same time you get the RMA from WD. The price of the label is cheaper than both the local ups depot and from a friend who has a UPS account so they're definitely not trying to make a profit off it.
 

Fritz

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Apr 6, 2015
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Well, here it is the end of June and I still don't have my replacement drive. :mad:

Just got off the phone with them for the second time. This time they said they would call me back.

Hell will freeze over before I buy another Toshiba HD.
 

Fritz

Well-Known Member
Apr 6, 2015
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Well hell, Toshiba just called me back. Am I impressed????

They said they STILL don't have any in stock (3TB) but she'll keep checking and keep me informed (yea, really?).
 

keybored

Active Member
May 28, 2016
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I'd put some pressure on them since it's been this long. If 3tb drives are OOS then they should send a 4tb as a replacement. I seriously doubt this sort of substitution would have anything but a marginal impact on their costs for this warranty claim.
 

Fritz

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Apr 6, 2015
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They should have already done this. Next time I call I'll Gently suggest they do so.
 

SINN78

Active Member
Apr 3, 2016
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You ever get your drive back? I'm having the same issue with these bastards
 

Fritz

Well-Known Member
Apr 6, 2015
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You ever get your drive back? I'm having the same issue with these bastards
Yea. Had call them at least a dozen times but they finally coughed up a replacement. Will never buy another Toshiba drive. Lesson learned.
 

Fritz

Well-Known Member
Apr 6, 2015
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Took me 7 months to get mine. They kept claiming it was out of stock and they would ship as soon as new stock arrived. The whole experience was truly unprofessional.
 
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