Dell R730XD Intel DC S3710 MLC 400GB SSD 2.5 6Gb/s SATA III Wrnty AUG 2020

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Robert Q

Member
Jan 20, 2016
38
11
8
66
Hello All,

I can use a little help...

I purchased 18 of these, downloaded the Intel SSD Toolbox and even though I've tested only 4 drives so far the toolbox reports on the firmware update page that these drives cannot be updated because they have pre-production firmware. Additionally, they look quite beat up as all of the drives I've looked at so far have a number of scratch marks (to the point of being worn, as though they have been inserted and removed many, many times).

I'm not near my desktop machine so am currently using a USB dock to take a look at the drives off my laptop, I suspect the dock is what is preventing me from looking at the SMART data (the SSD toolbox does seem my Sandisk drive and can report SMART data).

To say the least I'm more than a bit concerned. Can anybody help me out? Perhaps can I use another utility?

the seller is *Dell R730XD Intel DC S3710 MLC 400GB SSD 2.5 6Gb/s SATA III Wrnty AUG 2020

I'm won't be near my desktop/server for another week or so.

Thanks for any help.
 

klammore

Member
Jun 17, 2016
76
18
8
44
I don't know what issue you are having @Robert Q the 4 I got from that seller updated to G2010120 Firmware without issue.
Totals for the 4 drive: top 2 had around 5k hours, bottom 2 had around 8k hours
3 have warranty till august 2020, 1 has it till march 2020.

363GB written
766GB Read

361GB written
757GB read

26375GB written
1547GB read

53721GB written
10575GB read
 

Robert Q

Member
Jan 20, 2016
38
11
8
66
Thanks klammore for the feedback!

I downloaded a copy of CrystalDiskInfo which seem to be able to read the SMART info fine. At the moment my numbers look the about the same as yours maxing out (just checked 4 drives of the 18 purchased so far) with about 1.6TB written. At the moment I'm assuming because I am using a USB dock to my laptop (I'm away from home at the moment, won't be home for another week so decided to have the drives shipped to me here to check them out) the Intel SSD Toolbox is having a hard time telling me anything, reporting the SMART feature is disabled while yet CrystalDiskInfo has no problem. Basically, I suspect the issue has something to do with with the USB dock I am using or the fact I am accessing over a USB cable.

If someone can confirm the Intel SSD Toolbox has issues in this regard it would make me feel a better.

I'll keep researching the issue.

Thanks!
 

tjk

Active Member
Mar 3, 2013
481
199
43
A bit off topic, but does anyone use an external SATA/SAS drive reader/holder that you can use to update the firmware on a bunch of these? I want to use something in my desktop machine, that doesn't have any hotswap, to update these without opening up the desktop and swapping drives out.

Does such a device exist?
 

Sing

New Member
Aug 3, 2016
29
4
3
53
A bit off topic, but does anyone use an external SATA/SAS drive reader/holder that you can use to update the firmware on a bunch of these? I want to use something in my desktop machine, that doesn't have any hotswap, to update these without opening up the desktop and swapping drives out.

Does such a device exist?
You may buy an eSATA enclosure /dock to hold the SSD.
And if your computer do not have eSATA connector, you should buy a SATA to eSATA bracket also.

Below is an example:
https://www.amazon.com/uxcell-2-eSA...&qid=1470965742&sr=8-2&keywords=esata+bracket

After using these, the connection is the same as directly connected to your SATA port.
* Do not hotplug them unless you know how to config it in your OS.
 

tjk

Active Member
Mar 3, 2013
481
199
43
You may buy an eSATA enclosure /dock to hold the SSD.
And if your computer do not have eSATA connector, you should buy a SATA to eSATA bracket also.

Below is an example:
https://www.amazon.com/uxcell-2-eSA...&qid=1470965742&sr=8-2&keywords=esata+bracket

After using these, the connection is the same as directly connected to your SATA port.
* Do not hotplug them unless you know how to config it in your OS.
Thanks @Sing, do you have an external enclosure you like or have used? Appreciate the info!
 

Sing

New Member
Aug 3, 2016
29
4
3
53
Thanks @Sing, do you have an external enclosure you like or have used? Appreciate the info!
Yes, but I would not recommend the one I have since I have a minor electric shock from it. Maybe the device is not being grounded properly. Or I am bad luck to get a malfunction device. Let me PM you the brand I have.
 

klammore

Member
Jun 17, 2016
76
18
8
44
Basically, I suspect the issue has something to do with with the USB dock I am using or the fact I am accessing over a USB cable.

If someone can confirm the Intel SSD Toolbox has issues in this regard it would make me feel a better.

I'll keep researching the issue.

Thanks!
Yes that is likely your issue, it needs to be plugged in via sata/sas. My workstation has hotswap 2.5" sata bays which is what I used to update.
 
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nephri

Active Member
Sep 23, 2015
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Paris, France
Yes that is likely your issue, it needs to be plugged in via sata/sas. My workstation has hotswap 2.5" sata bays which is what I used to update.
Glad to hear that.

In all case, if the serial number has a valid warranty on the intel website, it was pretty sure it was not a pre-production disk.
 
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Robert Q

Member
Jan 20, 2016
38
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66
Glad to hear that.

In all case, if the serial number has a valid warranty on the intel website, it was pretty sure it was not a pre-production disk.
Thanks for the suggestion...

I did just that and the warranty looks good to 2020, so I am feeling better that between the warranty and CrystalDiskInfo being able to read the S.M.A.R.T info it is just the Intel software being a pain over USB. I am on the road so was hoping to get firmware done and the drives ready when I am home in a week, but it is what it is.

Thanks for the help all!
 

gbeirn

Member
Jun 23, 2016
69
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123
I am pretty certain the Intel toolbox only properly detects drives and can update firmware when they are directly attached to a sata port. USB doesn't work from what I remember.
 

Dhiru

Member
Aug 14, 2016
45
12
8
It's worth noting that even though these drives are labelled "Dell R730XD" and come with a Dell Tray caddy, they are not official Dell Certified drives.
 
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Rain

Active Member
May 13, 2013
276
124
43
I figured I'd bump this as these drives are still available from a seller who still seems to have a ton of them! I offered 2 @ $150 ea. and he accepted.

Here is the listing: Dell R730XD Intel DC S3710 MLC 400GB SSD 2.5 6Gb/s SATA III Warranty August 2020

SMART data from my two drives:

Code:
smartctl 6.4 2014-10-07 r4002 [x86_64-linux-3.16.0-4-amd64] (local build)
Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Intel 730 and DC S3500/S3700 Series SSDs
Device Model:     INTEL SSDSC2BA400G4
Serial Number:    ##################
LU WWN Device Id: ##################
Firmware Version: G2010150
User Capacity:    400,088,457,216 bytes [400 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 T13/2015-D revision 3
SATA Version is:  SATA 2.6, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sat Sep 10 14:10:31 2016 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (    0) seconds.
Offline data collection
capabilities:                    (0x79) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        (   2) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16442
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0032   100   100   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       5205
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       13
170 Available_Reservd_Space 0x0033   100   100   010    Pre-fail  Always       -       0
171 Program_Fail_Count      0x0032   100   100   000    Old_age   Always       -       0
172 Erase_Fail_Count        0x0032   100   100   000    Old_age   Always       -       0
174 Unsafe_Shutdown_Count   0x0032   100   100   000    Old_age   Always       -       10
175 Power_Loss_Cap_Test     0x0033   100   100   010    Pre-fail  Always       -       9930 (20 73)
183 SATA_Downshift_Count    0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   090    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
190 Temperature_Case        0x0022   075   073   000    Old_age   Always       -       25 (Min/Max 22/29)
192 Unsafe_Shutdown_Count   0x0032   100   100   000    Old_age   Always       -       10
194 Temperature_Internal    0x0022   100   100   000    Old_age   Always       -       25
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
199 CRC_Error_Count         0x003e   100   100   000    Old_age   Always       -       0
225 Host_Writes_32MiB       0x0032   100   100   000    Old_age   Always       -       10560
226 Workld_Media_Wear_Indic 0x0032   100   100   000    Old_age   Always       -       65535
227 Workld_Host_Reads_Perc  0x0032   100   100   000    Old_age   Always       -       65535
228 Workload_Minutes        0x0032   100   100   000    Old_age   Always       -       65535
232 Available_Reservd_Space 0x0033   100   100   010    Pre-fail  Always       -       0
233 Media_Wearout_Indicator 0x0032   100   100   000    Old_age   Always       -       0
234 Thermal_Throttle        0x0032   100   100   000    Old_age   Always       -       0/0
241 Host_Writes_32MiB       0x0032   100   100   000    Old_age   Always       -       10560
242 Host_Reads_32MiB        0x0032   100   100   000    Old_age   Always       -       23730
243 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       28320

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN              MIN_LBA              MAX_LBA  CURRENT_TEST_STATUS
    1         431174464005  7205814418028888064  Not_testing
    2              1332068       10326779113996  Not_testing
    3  7205816209030250496                  100  Not_testing
    4         431174464171  7205815118108557312  Not_testing
    5                  100        9227267486382  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
(See next post for the other drive; wouldn't let me post more than 10,000 characters in a single post)
 

Rain

Active Member
May 13, 2013
276
124
43
2nd drive:

Code:
smartctl 6.4 2014-10-07 r4002 [x86_64-linux-3.16.0-4-amd64] (local build)
Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Intel 730 and DC S3500/S3700 Series SSDs
Device Model:     INTEL SSDSC2BA400G4
Serial Number:    ##################
LU WWN Device Id: ##################
Firmware Version: G2010150
User Capacity:    400,088,457,216 bytes [400 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 T13/2015-D revision 3
SATA Version is:  SATA 2.6, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sat Sep 10 14:12:07 2016 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (    0) seconds.
Offline data collection
capabilities:                    (0x79) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        (   2) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16442
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0032   100   100   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       4614
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       21
170 Available_Reservd_Space 0x0033   100   100   010    Pre-fail  Always       -       0
171 Program_Fail_Count      0x0032   100   100   000    Old_age   Always       -       0
172 Erase_Fail_Count        0x0032   100   100   000    Old_age   Always       -       0
174 Unsafe_Shutdown_Count   0x0032   100   100   000    Old_age   Always       -       18
175 Power_Loss_Cap_Test     0x0033   100   100   010    Pre-fail  Always       -       10710 (17 75)
183 SATA_Downshift_Count    0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   090    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
190 Temperature_Case        0x0022   075   074   000    Old_age   Always       -       25 (Min/Max 23/29)
192 Unsafe_Shutdown_Count   0x0032   100   100   000    Old_age   Always       -       18
194 Temperature_Internal    0x0022   100   100   000    Old_age   Always       -       25
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
199 CRC_Error_Count         0x003e   100   100   000    Old_age   Always       -       0
225 Host_Writes_32MiB       0x0032   100   100   000    Old_age   Always       -       368140
226 Workld_Media_Wear_Indic 0x0032   100   100   000    Old_age   Always       -       65535
227 Workld_Host_Reads_Perc  0x0032   100   100   000    Old_age   Always       -       65535
228 Workload_Minutes        0x0032   100   100   000    Old_age   Always       -       65535
232 Available_Reservd_Space 0x0033   100   100   010    Pre-fail  Always       -       0
233 Media_Wearout_Indicator 0x0032   100   100   000    Old_age   Always       -       0
234 Thermal_Throttle        0x0032   100   100   000    Old_age   Always       -       0/0
241 Host_Writes_32MiB       0x0032   100   100   000    Old_age   Always       -       368140
242 Host_Reads_32MiB        0x0032   100   100   000    Old_age   Always       -       62777
243 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       577185

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN              MIN_LBA              MAX_LBA  CURRENT_TEST_STATUS
    1         431174464005  7205814418028888064  Not_testing
    2              1180772       19122872136204  Not_testing
    3  7205816209030250496                  100  Not_testing
    4         431174464171  7205815118108557312  Not_testing
    5                  100       16923848880814  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 

locustella

New Member
Sep 30, 2016
8
2
3
50
I figured I'd bump this as these drives are still available from a seller who still seems to have a ton of them! I offered 2 @ $150 ea. and he accepted.

Here is the listing: Dell R730XD Intel DC S3710 MLC 400GB SSD 2.5 6Gb/s SATA III Warranty August 2020

SMART data from my two drives:
I made an offer of 125 USD a piece for four of them, seller answered that he was not going below 155, then accepted an offer for two at 155. Total (with shipping and tax) to Sweden was 412 USD. That kinda feels like a lot but they are my first enterprise drives (but me lurk you long time) so I'm sure they will go well with some of the 2670's I got a while back...
 
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